At a Glance
- Tasks: Be the go-to person for customer queries and provide top-notch support.
- Company: Join Britax, a leader in child safety since 1966.
- Benefits: Work in a supportive team with opportunities for growth and development.
- Other info: Dynamic role with a focus on teamwork and innovation.
- Why this job: Make a real difference in families' lives by ensuring their children's safety.
- Qualifications: Good education and previous customer service experience preferred.
The predicted salary is between 25000 - 32000 £ per year.
At Britax, we’ve been protecting children on the road since 1966. Our mission is to provide safe, comfortable, sustainable, and easy-to-use child mobility solutions. From our very first child car seat to today’s innovative range, we’ve helped protect millions of children around the world on their journeys. With over 50 years of industry leadership, we’re proud to empower parents through our expertise – giving them the confidence and peace of mind to enjoy smooth, safe family travel every day. Our products deliver premium safety, comfort, and quality at every stage of childhood, from newborn to 12 years. Our team is dedicated to working together to drive innovation and uphold the highest standards of safety and quality. Driven by our values – Care, Trust, and Curious – we continuously strive to improve and make a positive impact, not only by protecting children but also the world they grow up in.
We’re looking for passionate, qualified people who share our vision that every child has the right to be safe. Join us in shaping the future of child mobility – and help us protect what matters most. We are looking for a passionate Customer Service Partner to join our amazing team. The Customer Service Partner will play a crucial role in ensuring customer satisfaction and enhancing our company’s reputation. You will provide general support to our customers: product support, after sales service, placing orders. This position offers the opportunity to engage with diverse customers and provide exceptional service.
Key Accountabilities and Responsibilities
- Be the first point of contact for our customers and respond to their queries via Email, Telephone, and Social Media.
- Give general support to customers on our products and provide after-sales service.
- Work with Microsoft Dynamics AX, Microsoft Teams, CRM system, and Social Media platforms.
- Accurately input orders.
- Work closely with other internal departments: Sales, Marketing, Warehouse & Logistics, and technical teams on more complex issues or in cases where further assistance is required to achieve an outcome for the customer.
- Maintain excellent product knowledge of existing and new products.
Educational Qualifications Required
- Good standard level of general education.
- Ability to speak a European language an advantage but not essential.
Previous Job Experience Required
- Providing a great level of general Customer Service tasks.
Key Skills and Personal Qualities Required
- Organisation and time-management skills.
- Ability to work in a fast-paced environment with ever-changing priorities.
- Good communication skills – verbal and written.
- Problem analysis and problem-solving.
- Attention to detail and accuracy.
- Has empathy for the customer’s situation.
- A strong desire to provide high-quality customer experience.
- Being driven and positive.
- Being professional and flexible.
- Patience and the ability to remain calm and positive.
- Ability to learn about different products including the technical details.
We look forward to receiving your application.
Customer Experience Partner — Safeguarding Little Journeys in Andover employer: Britax Child Safety
At Britax, we pride ourselves on being an exceptional employer, dedicated to fostering a collaborative and innovative work culture that prioritises the safety and well-being of children. Our Customer Experience Partners play a vital role in enhancing customer satisfaction while benefiting from comprehensive training, growth opportunities, and a supportive team environment. Located in a vibrant community, we offer a unique chance to contribute to meaningful work that impacts families worldwide, all while enjoying a workplace that values care, trust, and curiosity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Partner — Safeguarding Little Journeys in Andover
✨Tip Number 1
Get to know Britax and their products inside out! Familiarise yourself with their mission and values, especially around safety and customer care. This will help you connect with the team during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to articulate your thoughts clearly is key. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Britax family. Good luck!
We think you need these skills to ace Customer Experience Partner — Safeguarding Little Journeys in Andover
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for child safety and customer service shine through. We want to see that you genuinely care about making a difference in the lives of families.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our mission at Britax!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us quickly understand why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Britax Child Safety
✨Know Your Stuff
Make sure you have a solid understanding of Britax's products and their mission. Familiarise yourself with their history, values, and the specific role of a Customer Experience Partner. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Empathy
As a Customer Experience Partner, empathy is key. Prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight how you understood their situation and provided a solution that made them feel valued.
✨Practice Your Communication Skills
Since you'll be the first point of contact for customers, practice clear and concise communication. You might want to do mock interviews with friends or family, focusing on how you articulate your thoughts and respond to potential customer scenarios.
✨Be Ready for Problem-Solving
Expect questions that assess your problem-solving skills. Think of situations where you had to analyse a problem and come up with a solution. Be prepared to discuss your thought process and how you can apply it to real-life customer service challenges at Britax.
