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- Tasks: Support retail installations by managing calls, approvals, payments, and general admin tasks.
- Company: Join Britannia Windows, a leading family-run glazing company with 40 years of experience.
- Benefits: Enjoy a competitive salary, supportive team culture, and opportunities for growth.
- Why this job: Be part of a dynamic team making a real impact in the glazing industry.
- Qualifications: Attention to detail, computer skills, customer focus, and a professional telephone manner are essential.
- Other info: This role offers a chance to grow within a thriving business.
The predicted salary is between 19200 - 33600 £ per year.
Retail Installation Support
Honiton, Devon
Salary: £24,000 pa
Britannia Windows is a family business in the supply of PVC windows, doors and conservatories, operating across the Southwest. From a small workshop 40 years ago to 400 team members and £30m+ turnover, Britannia has grown into one of the UK’s largest, most advanced glazing companies.
Due to growth, we are now looking for a Retail Installation support Administrator to join our team.
Join our team of people champions!
Main responsibilities include:
- To accept and respond to all telephone calls
- Issue customer approval drawings
- Monitor staged payments
- Monitor Reviews
- General Administration
- Authorising purchase invoices
Knowledge, experience, and skills required:
- Good attention to detail
- Computer literate with experience of CRM databases desirable
- Customer focused
- Excellent telephone manner & professional attitude
- Ability to prioritise work & meet deadlines
This job description is written at a specific time and is subject to change in line with the demands of the business. Tasks, duties and responsibilities are detailed but not limited to what is described within this job description.
Interested in this Retail Installation Administrator role? Please apply with your updated CV.
Installation Administrator employer: Britannia Windows
Contact Detail:
Britannia Windows Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation Administrator
✨Tip Number 1
Familiarise yourself with Britannia Windows and their products. Understanding their range of PVC windows, doors, and conservatories will help you speak confidently about the company during any interviews or discussions.
✨Tip Number 2
Brush up on your customer service skills. Since the role requires a strong customer focus and excellent telephone manner, consider practising common customer scenarios to demonstrate your ability to handle calls professionally.
✨Tip Number 3
Highlight your organisational skills. The job involves monitoring payments and managing various administrative tasks, so be prepared to discuss how you prioritise work and meet deadlines in previous roles.
✨Tip Number 4
If you have experience with CRM databases, make sure to mention it. If not, consider familiarising yourself with popular CRM systems, as this knowledge could give you an edge over other candidates.
We think you need these skills to ace Installation Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the Installation Administrator role. Emphasise your attention to detail, customer focus, and any experience with CRM databases.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work for Britannia Windows and how your skills can contribute to their team.
Highlight Relevant Experience: In your application, provide examples of past roles where you demonstrated excellent telephone manners, prioritised tasks, and met deadlines. This will show that you have the necessary skills for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Britannia Windows
✨Show Your Attention to Detail
As the role requires good attention to detail, be prepared to discuss examples from your past experiences where you demonstrated this skill. Highlight any specific instances where your attention to detail made a significant impact.
✨Demonstrate Your Customer Focus
Since the position is customer-focused, think of scenarios where you successfully handled customer inquiries or complaints. Share how you ensured customer satisfaction and maintained a professional attitude throughout.
✨Familiarise Yourself with CRM Systems
If you have experience with CRM databases, be ready to talk about it. If not, do some research on common systems used in retail installation support. Showing that you are proactive about learning can impress the interviewers.
✨Prepare for Common Administrative Questions
Expect questions related to general administration tasks, such as managing schedules or authorising invoices. Prepare to discuss how you prioritise work and meet deadlines, as these are crucial skills for the role.
