At a Glance
- Tasks: Provide first line IT support and troubleshoot user issues in a dynamic environment.
- Company: Join Britannia Row Productions, a leading audio rental company for global events.
- Benefits: Competitive salary, supportive team culture, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace with a focus on personal development.
- Why this job: Be part of an innovative team that creates unforgettable experiences in live events.
- Qualifications: 1-2 years of IT support experience and strong problem-solving skills.
The predicted salary is between 30000 - 30000 £ per year.
Location: Weybridge, Surrey, KT13
Department: IT Department
Contract type: Full time/Permanent, 35 hours per week [5 in 7 days, Mon-Sun]
Salary: c. £30,000 per annum (dependent on experience)
Who we are
Britannia Row Productions is a world class audio rental company supplying high end audio equipment and skilled audio engineers to global music tours, sporting, and corporate events. Part of the US based Clair Global group of companies our business and impressive client list is growing. Our core values Integrity, Innovation, Attention to Detail, and Unyielding Customer Support and Service are at the heart of everything we do.
In the fast-moving world of live events, every moment is an opportunity to create something extraordinary, and these values shape how we think, act, and deliver together. We encourage every team member to truly embrace these values - to live them, demonstrate them, and take ownership of the impact they create. Together, we inspire one another, push boundaries, and deliver unforgettable experiences that leave a lasting impression.
Role Purpose
This is a hands‑on first line support role. You will provide support to people when they have an IT issue, need a new machine, or need general IT support. You’ll work closely with our UK IT lead and be part of a broader EMEA IT setup. You’ll be trusted to work autonomously, while taking full ownership of your responsibilities and delivering daily tasks to deadline.
Responsibilities and duties
- First level support for users (Windows, Office, general end user IT enquiries)
- Setting up and deploying laptops and desktops
- Keeping track of assets and stock control (monitoring what stock is where and who is holding the asset, as well as identification of what may be missing)
- Basic troubleshooting (and knowing when to escalate)
- Handling simple user/admin tasks in Active Directory
- Supporting HR with onboarding/offboarding of employees
- Providing IT induction to all new starters
- Helping coordinate rollouts when we change or introduce software globally
- Build and maintain strong relationships with internal teams and external partners
- Communicating with stakeholders, both locally and across the wider EMEA
Company -general
- Take reasonable care for your own health and safety and for that of others who may be impacted by your acts or omissions, comply with all relevant policies and procedures, and promptly report any hazards or concerns
- Comply with all company policies and procedures at all times
- Carry out additional duties as reasonably required by the company
Technical:
- Demonstrable experience of real‑life IT support (minimum of 1–2 years), assisting real users (not labs)
- Ability to understand problems instead of just clicking through them
- Demonstrable experience of working to tight deadlines, with ability to work efficiently
Knowledge of:
- Windows
- Microsoft Office / 365
- General end‑user troubleshooting
Additional understanding of:
- Active Directory
- Windows Server
- Cisco Meraki / Cisco switching
- VMware
Communication & approach to work:
- Confident communicator, with clear communication (especially when things go wrong)
- Adaptable, eager to learn, and thrives in dynamic environments
- Drive, ambition, and problem-solving skills
- Ability to remain calm and decisive in high-pressure environments, particularly when something breaks
- Takes an active responsibility and ownership of tasks
- Enjoys maintaining high standards, with a highly detail‑oriented approach to work
- Fantastic approach to teamworking, with a natural ‘can do’ attitude
General:
- Eligible to work in the UK
- 35 hours per week, five in seven days (Monday to Sunday)
- This role is required onsite every day, except weekend days
- You are expected to work a minimum of 16 weekend days in a calendar year
- This may be worked remotely
We’re building a diverse, inclusive team. You’re welcome at Britannia Row wherever you’re from and whoever you are. We know that sometimes, people don’t apply for a job because they don’t have every single skill listed in the job’s requirements. So, if you’re interested in a role here and believe you could be a good fit, we encourage you to apply.
First Line IT Support Technician Weybridge, Surrey, KT13 employer: Britannia Row Productions Limited
At Britannia Row Productions, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Weybridge that fosters innovation and collaboration. Our commitment to employee growth is evident through hands-on training and the opportunity to work alongside industry experts in a fast-paced setting, ensuring that every team member can thrive and contribute to unforgettable live events. With a strong emphasis on integrity and customer support, we create a culture where every voice is valued, making it a truly rewarding place to build your career.
Contact Details:
Britannia Row Productions Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land First Line IT Support Technician Weybridge, Surrey, KT13
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Britannia Row Productions Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Britannia Row Productions Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Britannia Row Productions Limited!
✨Direct Apply to Britannia Row Productions Limited
Let's not forget to apply directly through the Britannia Row Productions Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace First Line IT Support Technician Weybridge, Surrey, KT13
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Britannia Row Productions Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Britannia Row Productions Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Britannia Row Productions Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
