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- Tasks: Welcome guests, manage check-ins/outs, and provide info about hotel facilities.
- Company: Join Trecarn Hotel, a charming seaside retreat in Torquay with stunning views.
- Benefits: Enjoy competitive salary, career growth, discounts on stays, meals, and leisure club memberships.
- Why this job: Be part of a friendly team in a beautiful location, enhancing guest experiences every day.
- Qualifications: Must be organized, punctual, and have great communication skills; training provided.
- Other info: Equal opportunities employer; evidence of right to work in the UK required.
The predicted salary is between 20000 - 28000 £ per year.
Location: Torquay, TQ1 3NW, United Kingdom
Address: Palermo Road
We have an exciting new vacancy for a receptionist to join our team at Trecarn Hotel, set in the quaint seaside town of Torquay this 126 room hotel is set slightly back from the hustle and bustle of the main attractions, near the idyllic Babbacombe Downs. The hotel boasts beautiful views of the town and the surrounding area of South Devon.
Benefits include:
- An attractive salary
- Career development opportunities throughout the UK
- Significant staff discount rates when staying at one of our 60 hotels in the UK
- 50% discount off food and drink if staying at one of our hotels
- Friends and family hotel stay discounts
- Reduced membership at our Leisure clubs
- Free meals on duty (when applicable)
- Employee referral scheme
- Free Uniform (if applicable to your role)
- Up to 28 days holiday including bank holidays per annum.
- Auto enrolment pension scheme
Your duties will include:
- Welcoming guests and checking guests in and out on front of house system
- Advising guests and visitors of the hotels facilities.
- Being the point of contact for our guests during their stay
- Answering the telephone, making reservations, taking payments, reconciling the shift and balancing floats.
The successful candidate will be organised, punctual and well-presented, with excellent communication and customer service skills. Knowledge of Opera would be advantageous but is not essential as full training will be given.
We are an equal opportunities employer. We require all employees to provide us with evidence of their right to work in the UK. All data will be stored in accordance with our privacy policy found on our website. Strictly no agencies. No commissions or other charges will be paid in any circumstances.
AMRT1_UKCT
Receptionist employer: Britannia Hotels
Contact Detail:
Britannia Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarize yourself with the local area, especially Torquay and its attractions. This knowledge will help you engage with guests and provide them with valuable recommendations during their stay.
✨Tip Number 2
Practice your communication skills by role-playing common scenarios you might encounter as a receptionist. This will boost your confidence in handling guest inquiries and complaints effectively.
✨Tip Number 3
If you have the opportunity, visit the Trecarn Hotel before applying. This will give you a feel for the environment and allow you to mention specific details about the hotel during your interview.
✨Tip Number 4
Network with current or former employees of the hotel on platforms like LinkedIn. They can provide insights into the company culture and tips on how to stand out as a candidate.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Take some time to thoroughly read the job description for the receptionist position at Trecarn Hotel. Make sure you understand the key responsibilities and required skills, such as excellent communication and customer service.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that match the job requirements. Emphasize any previous roles in hospitality or customer service, and mention any familiarity with front of house systems like Opera, even if it's not essential.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hotel. Mention why you want to work at Trecarn Hotel specifically and how your skills align with their needs. Be personable and professional.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Britannia Hotels
✨Showcase Your Customer Service Skills
As a receptionist, excellent communication and customer service skills are crucial. Be prepared to share examples of how you've successfully handled guest inquiries or resolved issues in the past.
✨Demonstrate Your Organisational Skills
Highlight your ability to stay organised and manage multiple tasks efficiently. You might want to discuss any experience you have with front of house systems or similar roles where organisation was key.
✨Dress to Impress
Since the role requires being well-presented, make sure to dress professionally for the interview. This shows that you understand the importance of appearance in a hospitality setting.
✨Research the Hotel
Familiarise yourself with Trecarn Hotel and its facilities. Being knowledgeable about the hotel will not only impress the interviewers but also help you answer questions more effectively.
