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- Tasks: Supervise reception, check guests in/out, and train your team.
- Company: Join The Royal Clifton Hotel, a stunning Victorian gem in Southport.
- Benefits: Enjoy discounts on stays, food, and leisure club memberships, plus free meals on duty!
- Why this job: Be part of a vibrant team in a beautiful location with great career growth opportunities.
- Qualifications: Must be organised, punctual, and have excellent communication skills; Opera knowledge is a plus.
- Other info: We are an equal opportunities employer; no agencies please.
The predicted salary is between 24000 - 36000 £ per year.
Location: Southport, PR8 1RB, United Kingdom
Address: West Street
We have an exciting new vacancy for a Reception Supervisor to join our team at The Royal Clifton Hotel in Southport. This 120 Bedroom Victorian Hotel is centrally located in the heart of Southport on the main Promenade and just a short walk to the nearby shops, train station and Southport Beach.
Benefits include:
- An attractive salary
- Career development opportunities throughout the UK
- Significant staff discount rates when staying at one of our 60 hotels in the UK
- 50% discount off food and drink if staying at one of our hotels
- Friends and family hotel stay discounts
- Reduced membership at our Leisure clubs
- Free meals on duty (when applicable)
- Employee referral scheme
- Free Uniform (if applicable to your role)
- Up to 28 days holiday including bank holidays per annum
- Auto enrolment pension scheme
Your duties will include:
- Checking guests in and out
- Training and supervising the team
- Maximising revenue and minimising loss within the Department
- Promoting food and beverage facilities
- Providing information to guests on all hotel products and services
- Be involved with taking payments, cash handling & balancing floats
- Answering telephones and handling guests' and visitors' queries
The successful candidate will be organised, punctual and well-presented, with excellent communication and customer service skills. Knowledge of Opera would be advantageous.
We are an equal opportunities employer. We require all employees to provide us with evidence of their right to work in the UK. All data will be stored in accordance with our privacy policy found on our website. Strictly no agencies. No commissions or other charges will be paid in any circumstances.
Reception Supervisor employer: Britannia Hotels
Contact Detail:
Britannia Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of The Royal Clifton Hotel, including its amenities and nearby attractions, will help you stand out during interviews and show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. As a Reception Supervisor, you'll be the face of the hotel, so practice handling various guest scenarios and queries to demonstrate your ability to provide excellent service.
✨Tip Number 3
Network with current or former employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the position.
✨Tip Number 4
Highlight any relevant experience with hotel management software like Opera. If you have experience with similar systems, be prepared to discuss how it can benefit the hotel's operations during your interview.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any supervisory roles. Emphasise skills like customer service, team management, and cash handling, as these are crucial for the Reception Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the role. Mention specific experiences that demonstrate your ability to train and supervise a team, as well as your knowledge of hotel operations.
Highlight Relevant Skills: In your application, focus on key skills such as organisation, punctuality, and communication. Provide examples of how you've successfully managed guest interactions and resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Reception Supervisor.
How to prepare for a job interview at Britannia Hotels
✨Showcase Your Customer Service Skills
As a Reception Supervisor, you'll be the first point of contact for guests. Be prepared to share examples of how you've handled difficult situations or provided exceptional service in the past.
✨Demonstrate Leadership Qualities
Since the role involves training and supervising a team, highlight your leadership experience. Discuss how you've motivated others and managed a team effectively in previous roles.
✨Familiarise Yourself with Hotel Operations
Knowledge of hotel management systems like Opera can set you apart. If you have experience with similar software, mention it. If not, do some research to show your willingness to learn.
✨Prepare Questions for the Interviewers
Engage with your interviewers by asking insightful questions about the hotel's operations, team dynamics, and growth opportunities. This shows your genuine interest in the position and the company.
