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- Tasks: Supervise reception, check guests in/out, and train your team.
- Company: Join The Royal Clifton Hotel, a stunning Victorian gem in Southport.
- Benefits: Enjoy discounts on stays, food, and leisure club memberships, plus free meals on duty!
- Why this job: Be part of a vibrant team in a beautiful location with great career growth opportunities.
- Qualifications: Must be organised, punctual, and have excellent communication skills; Opera knowledge is a plus.
- Other info: We are an equal opportunities employer; no agencies please.
The predicted salary is between 24000 - 36000 £ per year.
Location: Southport, PR8 1RB, United Kingdom
Address: West Street
We have an exciting new vacancy for a Reception Supervisor to join our team at The Royal Clifton Hotel in Southport. This 120 Bedroom Victorian Hotel is centrally located in the heart of Southport on the main Promenade and just a short walk to the nearby shops, train station and Southport Beach.
Benefits include:
- An attractive salary
- Career development opportunities throughout the UK
- Significant staff discount rates when staying at one of our 60 hotels in the UK
- 50% discount off food and drink if staying at one of our hotels
- Friends and family hotel stay discounts
- Reduced membership at our Leisure clubs
- Free meals on duty (when applicable)
- Employee referral scheme
- Free Uniform (if applicable to your role)
- Up to 28 days holiday including bank holidays per annum
- Auto enrolment pension scheme
Your duties will include:
- Checking guests in and out
- Training and supervising the team
- Maximising revenue and minimising loss within the Department
- Promoting food and beverage facilities
- Providing information to guests on all hotel products and services
- Be involved with taking payments, cash handling & balancing floats
- Answering telephones and handling guests' and visitors' queries
The successful candidate will be organised, punctual and well-presented, with excellent communication and customer service skills. Knowledge of Opera would be advantageous.
We are an equal opportunities employer. We require all employees to provide us with evidence of their right to work in the UK. All data will be stored in accordance with our privacy policy found on our website. Strictly no agencies. No commissions or other charges will be paid in any circumstances.
Contact Detail:
Britannia Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of The Royal Clifton Hotel, including its amenities and nearby attractions, will help you engage confidently with guests and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your customer service skills. As a Reception Supervisor, you'll be the face of the hotel, so practice handling various guest scenarios, from check-ins to complaints, to show that you're ready to provide excellent service.
✨Tip Number 3
Network with current or former employees if possible. They can provide insights into the hotel culture and expectations, which can give you an edge during the interview process.
✨Tip Number 4
Demonstrate your leadership abilities. Think of examples from your past experiences where you've successfully trained or supervised a team, as this will highlight your capability to manage staff effectively in the role.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Reception Supervisor position. Tailor your application to highlight relevant experience and skills that match what the hotel is looking for.
Craft a Strong CV: Create a CV that showcases your customer service experience, organisational skills, and any previous supervisory roles. Make sure to include specific examples of how you've successfully managed teams or improved guest experiences.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the hotel. Mention why you want to work at The Royal Clifton Hotel specifically and how your background makes you a great fit for their team.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a supervisory role.
How to prepare for a job interview at Britannia Hotels
✨Showcase Your Customer Service Skills
As a Reception Supervisor, you'll be the first point of contact for guests. Make sure to highlight your previous experience in customer service and provide examples of how you've handled difficult situations or gone above and beyond for guests.
✨Demonstrate Leadership Qualities
Since the role involves training and supervising a team, be prepared to discuss your leadership style. Share specific instances where you've successfully led a team or resolved conflicts, showcasing your ability to motivate and guide others.
✨Familiarise Yourself with Hotel Operations
Knowledge of hotel management systems like Opera can set you apart. If you have experience with such software, mention it during the interview. If not, do some research on common hotel operations to show your enthusiasm and willingness to learn.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the hotel's culture, team dynamics, and expectations for the Reception Supervisor role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
