At a Glance
- Tasks: Help guests book their stays and provide excellent customer service over the phone.
- Company: Join Britannia Hotels, a leading hotel chain with a vibrant team atmosphere.
- Benefits: Attractive salary, career development, staff discounts, and free meals on duty.
- Other info: Convenient location with great transport links and full-time hours.
- Why this job: Be part of a dynamic team and make guests' experiences unforgettable.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
We have an exciting opportunity for a Call Centre Sales Advisor to join our team at Britannia Hotels central office, home to several key departments. Conveniently situated in the heart of Trafford Park, our office boasts excellent transport links. With tram stops just a short walk away and easy access to the M60, commuting is hassle-free.
Please note: This is a full-time, permanent position; we cannot accommodate part-time hours.
Benefits include:
- An attractive salary
- Career development opportunities throughout the UK
- Significant staff discount rates when staying at one of our 60 hotels in the UK
- 50% discount off food and drink if staying at one of our hotels
- Friends and family hotel stay discounts
- Reduced membership at our Leisure clubs
- Free meals on duty (when applicable)
- Employee referral scheme
- Auto enrolment pension scheme
Key Responsibilities:
- Answering the phone and helping guests book their stays, checking availability and making reservations.
Call Centre Sales Advisor employer: Britannia Hotels
Britannia Hotels is an excellent employer, offering a vibrant work culture in the heart of Trafford Park, Manchester. With a focus on employee growth, we provide career development opportunities across the UK, alongside attractive benefits such as significant discounts on hotel stays and food, making it a rewarding place to work for those seeking meaningful employment in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Sales Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Britannia Hotels. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience and how it relates to the Call Centre Sales Advisor role.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent Britannia Hotels well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Call Centre Sales Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Call Centre Sales Advisor role. Highlight any relevant experience in sales or customer service, and don’t forget to mention your communication skills – they’re key for this position!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for our team. Be sure to mention your enthusiasm for helping guests and your passion for sales.
Show Off Your Skills:In your application, make sure to highlight specific skills that relate to the job description. Whether it's your ability to handle calls efficiently or your knack for upselling, we want to see what makes you stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Britannia Hotels
✨Know the Company Inside Out
Before your interview, take some time to research Britannia Hotels. Understand their values, services, and what makes them stand out in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Your Sales Pitch
As a Call Centre Sales Advisor, you'll need to demonstrate your sales skills. Prepare a brief pitch about why someone should choose Britannia Hotels for their stay. Practising this will not only boost your confidence but also showcase your ability to sell effectively during the interview.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you handle difficult customers or your experience with booking systems. Prepare specific examples from your past experiences that highlight your problem-solving skills and customer service abilities.
✨Dress the Part
Even though it's a call centre role, first impressions matter! Dress smartly for your interview to convey professionalism. It shows that you respect the opportunity and are serious about the position, which can set a positive tone right from the start.
