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- Tasks: Provide desktop support, troubleshoot issues, and manage IT inventory.
- Company: Join a dynamic team focused on maintaining IT infrastructure.
- Benefits: Collaborative environment with opportunities for growth and impact.
- Why this job: Make a real difference in a fast-paced setting while enhancing your tech skills.
- Qualifications: Fluency in Mandarin and experience in desktop support are essential.
- Other info: Hands-on experience with Windows systems and basic networking is a plus.
The predicted salary is between 30000 - 42000 £ per year.
Are you a tech-savvy professional with a passion for solving complex IT challenges? Do you have experience with Microsoft Azure, Microsoft 365, and network infrastructure? If so, we have an exciting opportunity for you!
At Britannia, we are dedicated to providing innovative IT solutions that drive business success. We are seeking a skilled IT Support Engineer to join our dynamic team. In this role, you will be responsible for maintaining and enhancing our IT infrastructure, ensuring seamless operations, and providing top-notch support to our users.
As an IT Support Engineer, you will leverage your expertise in Microsoft Azure, Microsoft 365, and network management to troubleshoot issues, implement new solutions, and contribute to the overall efficiency and security of our IT systems. If you are a proactive problem-solver with excellent communication skills and a desire to grow in a collaborative environment, we would love to hear from you!
We are seeking a motivated individual who has experience working in a varied helpdesk capacity from 1st to 3rd line, to be on-site, based in the \”square mile” City of London area.
You will be a good communicator, technically proficient and be able to provide a white glove service to our user base with regard to technology and IT infrastructure.
You may also be called upon to provide guidance and technical expertise during design, selection, implementation, as well as technology selection.
Responsibilities:
- Provide technical support and troubleshooting for Microsoft Azure, Microsoft 365 (M365), and network-related issues.
- Manage and maintain cloud infrastructure on Microsoft Azure, including virtual machines, storage, and networking.
- Administer and support Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive.
- Monitor and maintain network infrastructure, including routers, switches, firewalls, and VPNs.
- Perform regular system updates, patches, and backups to ensure security and reliability.
- Collaborate with other IT team members to resolve complex technical issues and implement new solutions.
- Document technical procedures, configurations, and troubleshooting steps.
- Provide training and support to end-users on IT systems and applications.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven experience as an IT Support Engineer or similar role.
- Strong knowledge of Microsoft Azure, including virtual machines, networking, and storage.
- Proficiency in Microsoft 365 administration and support.
- Solid understanding of network protocols, routing, switching, and firewall management.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Relevant certifications (e.g., Microsoft Certified: Azure Administrator, Microsoft 365 Certified: Enterprise Administrator Expert) are a plus.
- Experience with Microsoft Dynamics Business Central advantageous.
Information Technology Support Engineer employer: Britannia Financial Group Limited
Contact Detail:
Britannia Financial Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Make sure to highlight your fluency in Mandarin during any conversations or interviews. This is a key requirement for the role, and showcasing your language skills can set you apart from other candidates.
✨Tip Number 2
Familiarize yourself with common desktop support issues related to Windows 10/11. Being able to discuss specific troubleshooting experiences will demonstrate your expertise and readiness for the role.
✨Tip Number 3
If you have experience with Microsoft 365 services, be prepared to share examples of how you've managed or supported these tools in previous roles. This will show that you can hit the ground running.
✨Tip Number 4
Brush up on basic networking principles like TCP/IP, DNS, and DHCP. Being able to discuss these concepts confidently will demonstrate your technical knowledge and ability to assist with networking tasks.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Support Engineer position. Highlight the key responsibilities and required skills, especially the need for fluency in Mandarin and experience with Windows systems.
Tailor Your CV: Customize your CV to emphasize your relevant experience in desktop support, troubleshooting, and any specific projects that showcase your skills in managing Microsoft 365 services and networking principles.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your technical skills but also demonstrates your passion for IT support. Mention your ability to work in a fast-paced environment and how you can contribute to the team’s success.
Highlight Language Proficiency: Since fluency in Mandarin is a requirement, make sure to clearly state your language skills in both your CV and cover letter. Provide examples of how you've used your language skills in a professional setting, if applicable.
How to prepare for a job interview at Britannia Financial Group Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10/11 systems and any troubleshooting you've done. Highlight specific examples where you resolved hardware or software issues, as this will demonstrate your capability in desktop support.
✨Demonstrate Your Language Proficiency
Since fluency in Mandarin is a requirement, practice explaining technical concepts in Mandarin. This will not only show your language skills but also your ability to communicate effectively with Mandarin-speaking users.
✨Familiarize Yourself with Microsoft 365
Brush up on your knowledge of Microsoft 365 services, especially Exchange Online and Entra ID. Be ready to discuss how you've managed these services in the past or how you would approach common issues.
✨Prepare for Networking Questions
Review basic networking principles like TCP/IP, DNS, and DHCP. Be ready to answer questions about how these concepts apply to user access management and troubleshooting network-related issues.
