Events Executive

JOB DESCRIPTION

JOB TITLE: Events Executive

REPORTING TO: Events Manager

RESPONSIBLE FOR: N/A

DEPARTMENT: Sales & Events

DATE: August 2026

Job Purpose

To deliver an excep/onal client experience for conferences, mee/ngs, and events at Friends House. This role ensures seamless communica/on between clients and internal teams, helping to maintain the venue’s reputa/on for excellent service and hospitality aligned with Quaker values.

Key Responsibilities

Work towards the department’s financial goals, seAng individual targets and striving to achieve them.

Act as the primary point of contact for clients following handover from the Sales Team, ensuring all aspects of their event are planned and implemented.

Take ownership of the client’s experience, coordina/ng with internal departments (Opera/ons, Facili/es, Catering, and AV) to ensure client requirements are met effec/vely.

Prepare, maintain and communicate clear event documenta/on, including func/on sheets and setup details, to ensure all client requirements are successfully captured.

• Manage on-site client liaison providing excellent customer service throughout.
• Up-sell during the course of event planning to maximise business performance.
• Support colleagues across the Commercial Team to ensure smooth collabora/on and consistent service quality.

Gather post-event feedback to support service improvement and client sa/sfac/on monitoring.

Maintain accurate event data within venue booking systems and assist with repor/ng and analysis.

Maintain familiarity with all venue spaces, capaci/es, and facili/es to advise clients effec/vely.

Raise accurate final invoices aQer the event has taken place, ensuring clients are paying invoices on /me.

Proac/vely manage repeat business clients, maintaining excellent rela/onships and iden/fiy future sales opportuni/es.

To undertake any other reasonable tasks that may be required to meet the needs of the business (during off-peak periods this could involve other du/es in other departments).

Working CondiAons, Physical and EmoAonal Demands

Full-/me role based at Friends House, London. Typically, 5 days per week including some early mornings, evenings, or weekends.

Some flexibility may be required to support event schedules; /me off in lieu provided for agreed over/me.

Primarily on-site role due to opera/onal nature of events; limited home working possible for administra/ve tasks.

• The role involves standing, walking, and occasional liQing or moving of event materials and equipment.

Other Responsibilities:

• To undertake du/es and responsibili/es commensurate with the post
• Responsible for ensuring that QiB’s Staff handbook is adhered to at all times.
• A commitment to championing equity, diversity and inclusion in our workplace community

Support the Quaker Leadership Framework and Quaker Values.

Responsible for ensuring that QiB’s Safeguarding Policy is adhered to in all aspects of the role

Responsible for ensuring that QiB’s Equal Opportuni/es Policy is adhered to in all aspects of the role

Responsible for ensuring that QiB’s Health C Safety Policy is adhered to at all times

Responsible for ensuring that QiB’s commitment to sustainability is adhered to in all aspects of the role

Safeguarding Requirements:

Comple/on of mandatory training modules on safeguarding adults and children, including annual refresher training.

QUAKERS IN BRITAIN PERSON SPECIFICATION

Job Title: Events Executive

Department: Sales & Events

Date: August 2026

EssenAal Knowledge

• Understanding of event coordina/on and venue opera/ons. (A, I, As)
• Awareness of hospitality service standards. (I)
• A good understanding of equity, diversity and inclusion in the workplace

Familiarity with AV, catering, and room setup processes. (A, I, As)

EssenAal Values and Behaviours

• Sympathe/c to Quaker values (training and induc/on provided) (I)
• Demonstrates excellent customer care and teamwork (A,I)
• Reliable, professional, and commi\ed to con/nuous improvement (I)

EssenAal Experience

Experience in event coordina/on, conferencing, or hospitality. (A, I, As)

Experience working directly with clients and internal teams. (A, I)

• Ability to manage mul/ple events simultaneously and under pressure (A,I)

Experience of working towards targets (A,I)

EssenAal Skills

• Strong organisa/onal, communica/on, and interpersonal skills (I)
• Ability to priori/se tasks effec/vely in a busy environment (I)

Competent in MicrosoQ Office and venue booking systems (e.g., Rendezvous or similar) (As, A, I)

High a\en/on to detail and proac/ve problem-solving ability (I)

EssenAal Qualifications

Educated to A-Level or equivalent (A)

Desirable (Not Essential)

• Familiarity with AV or IT equipment setup (A)
• Relevant hospitality or event management qualifica/on (A)
• Professional development in event management or hospitality (formal or informal) (A)

Knowledge of ethical or values-based organisa/ons. (I)

(A: Applica*on or CV, I: Interview, As: Assessment at selection)