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- Tasks: Plan and coordinate engineer schedules to ensure top-notch customer service.
- Company: Join BRITA, a global leader in sustainability and innovation.
- Benefits: Competitive salary, 23 days leave, and career advancement opportunities.
- Why this job: Be at the heart of service delivery and make a real impact.
- Qualifications: Attention to detail, organisation skills, and a proactive mindset.
- Other info: Hybrid work model with a supportive and inclusive team culture.
The predicted salary is between 28808 - 28808 £ per year.
About the role
This role joins the service delivery team within our UK dispenser business, supporting business customers in environments like offices, hospitals, schools and hospitality settings. Our planners are right at the heart of making that business work; they’re the team that plan and coordinate where our engineers are, getting them to the right places at the right times and making sure they have everything they need to get the job done.
You’ll be dealing with engineers and customers daily, keeping on top of our planning tools to make sure that changing priorities and availability is managed and planned for without compromising the customer experience. It’s a role that requires communication, organisation and strong attention to detail, as well as the curiosity and proactivity to problems coming and work with those around you to solve them before they become a reality.
You’ll be working closely with our engineers and technical services teams, as well as the wider customer service teams to make sure that our customers have the best possible experience. This is a 10 month Fixed Term Contract to cover maternity leave and the position is based in our Bicester office. Our hybrid model involves being in the office 3 days per week.
To be successful in this role
If you’ve got previous planning experience we’d love to hear from you, but it’s not a requirement as long as you’ve got great attention to detail and the right mindset. You’ll be organised and meticulous and have a good level of computer literacy (we will train you in the systems you will need to use) with proficiency in standard Microsoft Office tools. Managing priorities, being thorough and having great adaptability are key attributes, as this is a role where things can move fast and a lot is going on. Empathy and resilience are always important in a customer facing role, and this is no exception.
Collaboration and communication are absolutely at the heart of everything we do at BRITA, and we are looking for someone who can make a difference as we grow and ensure that we do everything we can to deliver great service to our customers.
About BRITA
Here at BRITA we are at the forefront of sustainability and are passionate about changing the way people drink water. We are continuously striving to increase the efficiency and performance of our products with a primary focus to reduce our environmental impact! BRITA are a forward thinking, family owned global business who care about our employees, creating career and advancement opportunities within an inclusive and diverse environment.
What’s in it for you?
Annual salary of £28,808 equivalent 23 days leave per annum +
Service Planner in Banbury employer: BRITA Group
Contact Detail:
BRITA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Planner in Banbury
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing a role at BRITA.
✨Tip Number 2
Prepare for the interview by practising common questions related to planning and customer service. Think about how you can showcase your attention to detail and adaptability in real-life scenarios.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed priorities in the past, especially in fast-paced environments. This will demonstrate that you’re ready to tackle the challenges of the Service Planner role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the BRITA family.
We think you need these skills to ace Service Planner in Banbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Planner role. Highlight your organisational skills and attention to detail, as these are key for us in this position. Show us how your experience aligns with our needs!
Show Off Your Communication Skills: Since you'll be dealing with engineers and customers daily, it's important to demonstrate your communication abilities. Use clear and concise language in your application to reflect how you can effectively interact with different stakeholders.
Emphasise Adaptability: In a fast-paced environment like ours, adaptability is crucial. Share examples in your application where you've successfully managed changing priorities or solved problems proactively. We want to see that you can keep up with the dynamic nature of the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team at BRITA!
How to prepare for a job interview at BRITA Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Planner role. Familiarise yourself with the key responsibilities like coordinating engineers and managing planning tools. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, be prepared to discuss how you've managed priorities in the past. Think of specific examples where your attention to detail made a difference, especially in fast-paced environments. This will highlight your suitability for the job.
✨Emphasise Communication and Collaboration
As you'll be working closely with engineers and customer service teams, it's crucial to showcase your communication skills. Share experiences where you successfully collaborated with others to solve problems or improve processes. This will illustrate that you can thrive in a team-oriented environment.
✨Demonstrate Adaptability and Resilience
In a role where priorities can shift quickly, showing that you can adapt is key. Prepare to discuss times when you've had to adjust your plans on the fly and how you handled those situations. This will reassure the interviewers that you can maintain a positive customer experience even under pressure.