At a Glance
- Tasks: Handle customer communications and manage Parking Charge Notices with attention to detail.
- Company: Join a supportive team at Debt Recovery Plus, part of the Bristow Sutor Group.
- Benefits: Enjoy casual dress, free snacks, early pay access, and a great work environment.
- Other info: Opportunities for growth in a diverse and inclusive workplace.
- Why this job: Make a difference in a dynamic role while developing your administrative skills.
- Qualifications: Strong communication skills and a positive, adaptable attitude are essential.
The predicted salary is between 25000 - 25000 £ per year.
About DRP
Part of the Bristow Sutor Group, Debt Recovery Plus (DRP), provides full end‑to‑end services to private parking companies, helping facilitate the continued provision of safe and convenient parking.
The Team And Role
You will be working alongside the back‑office team, predominantly dealing with enquiries relating to outstanding Parking Charge Notices and all associated administration of cases through the case lifecycle.
- Job Details
- Pay: £25,000 per annum
- Full‑time, 37.5 hours per week
- Permanent position
- Location: Office based, Denton
- What You’ll Do
- Deal with written communication from customers and clients.
Review and action accounts accordingly, replying using standard format templates as well as composing bespoke responses.
- Action client requests to cancel or reissue Parking Charge Notices.
- Assist with opening post, scanning documents onto accounts.
- Review and approve car park pictures to confirm contravention.
- Assist with any other duties that are within the scope of the job purpose.
Skills and Competencies we are looking for
- Focused with a strong moral compass, working to DRP values and ethics.
- Act with integrity, with an open, honest approach.
- Strong and effective team player with an inclusive and collaborative approach.
- Positive attitude: motivated, with the ability to be flexible and adaptable.
- High attention to detail, with good written and verbal communication skills.
- Ability to work under pressure and manage multiple tasks effectively.
- Proven experience of working in a dynamic, fast‑paced environment where collaboration, teamwork and support are integral.
- Strong planning and organisational skills with the ability to prioritise and work at pace.
- Comfortable with working autonomously.
Benefits
- Welcome working environment.
- Casual dress.
- Hastee pay (access to salary before payday).
- Free fruit and drink at all times.
- Employee assistance programme.
- Company pension.
- Colleague perks scheme.
- Christmas savings scheme.
- Free on‑site parking.
- Death in service benefit.
Bristow and Sutor Group is an equal opportunities employer.
It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it serves. #INDHP
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Written Administrator employer: Bristow & Sutor
Bristow and Sutor Group is an excellent employer, offering a supportive work culture that values diversity and promotes employee growth through ongoing training and development opportunities. Located in Dingwall, the company provides competitive benefits such as a pension scheme, monthly incentives, and generous holiday allowances, ensuring a rewarding and fulfilling work environment for its team leaders.
StudySmarter Expert Advice🤫
We think this is how you could land Written Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bristow & Sutor. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bristow & Sutor before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Written Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bristow & Sutor:Your cover letter is your chance to shine! Tell us why you want to work at Bristow & Sutor specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bristow & Sutor!
How to prepare for a job interview at Bristow & Sutor
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
