At a Glance
- Tasks: Make and receive calls to negotiate debt repayments and resolve customer queries.
- Company: Join a growing team at Credit Style, part of the Bristow & Sutor Group.
- Benefits: Enjoy a competitive salary, bonuses, casual dress code, and hybrid working options.
- Other info: Dynamic work environment with opportunities for personal and team success.
- Why this job: Develop your negotiation skills while making a real difference in customers' lives.
- Qualifications: 2+ years in call centre or debt recovery roles; strong communication skills required.
The predicted salary is between 24785 - 24785 £ per year.
Company Description
As part of our ambitious growth plans, we are looking to strengthen our team based from offices just north of Sheffield City Centre.
Credit Style is part of the Bristow & Sutor Group – employing over 450 people, in debt recovery, throughout the UK.
As part of our ambitious growth plans, we are looking to strengthen our team based from offices just north of Sheffield City Centre.
Credit Style is part of the Bristow & Sutor Group – employing over 450 people, in debt recovery, throughout the UK.
We work with some of the largest retail, banking, utilities and commercial businesses in the UK helping recover overdue debts by negotiating repayment solutions, managing queries / complaints and negotiating customer solutions
Working shifts between 8am to 8pm - Monday to Thursday, 8am to 5.30pm Fridays and weekends 8am to 1pm.
Your primary role will be making and receiving telephone calls from customers to arrange repayment of outstanding debts also drawing on your resilience and negotiation skills where debts are disputed in order to deliver positive outcomes.
Salary wise, you can expect a basic salary from £24,785 per annum plus a monthly bonus based on your performance, giving you a realistic earning potential of £30,000 + per year!
- Position
- You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts
- You are experienced working within a dialler system and working efficiently
- You are comfortable handling difficult conversations in a sensitive and professional manner with customers over the telephone
- The ability to enter accurate records of conversations and capture repayment agreements into our customer database
- Accurately entering customers affordability into our systems - ensuring these are correct first time so repayments are affordable and sustainable
- Follow processes and guidelines regarding debt collection ensuring you treat customers fairly and work within a quality framework
- Passionate to achieve personal and team targets
Requirements
- Previous experience working in a call centre or credit control type role is important
- Minimum of 2 years experience within collections, debt recovery or sales preferred
- Clear and confident communicator both verbal / written are vital
- Being comfortable working to targets – earning more money based on your achievements
- Happy to make and receive telephone calls from customers – on occasion these can be difficult conversations relating to debts, disputes and affordability
- Problem solving abilities – able to ask the right questions to get the information you need to help deliver results for the customer and our clients
- Strong IT skills – we use different technologies and systems so you need you to pick these up quickly
Benefits
- Welcoming working environment
- Casual smart dress code
- Company pension
- Colleague discount scheme
- Christmas Savings Scheme
- Free on-site parking
- Employee Assistance Programme
- Attractive bonus, incentives and performance rewards
- Death in service benefit
- Hybrid working (subject to reaching required standards)
This is a full-time permanent role based from our Sheffield Offices (S3 Post Code Area) and there will be a need to attend the office as requested.
Successful applicants will be required to complete CCJ/DBS and other background checks prior to starting employment.
Bristow and Sutor Group is an equal opportunities employer.
It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of.
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Telephone Collector in Sheffield employer: Bristow & Sutor
Bristow and Sutor Group is an excellent employer, offering a supportive work culture that values diversity and promotes employee growth through ongoing training and development opportunities. Located in Dingwall, the company provides competitive benefits such as a pension scheme, monthly incentives, and generous holiday allowances, ensuring a rewarding and fulfilling work environment for its team leaders.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Collector in Sheffield
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Bristow & Sutor. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Telephone Collector in Sheffield
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Bristow & Sutor.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Bristow & Sutor's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Bristow & Sutor
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Bristow & Sutor.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Bristow & Sutor will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Bristow & Sutor employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
