At a Glance
- Tasks: Handle customer communications and manage Parking Charge Notices with attention to detail.
- Company: Join Debt Recovery Plus, part of the Bristow Sutor Group, in a supportive environment.
- Benefits: Enjoy casual dress, early pay access, free snacks, and a company pension.
- Other info: Great career growth opportunities in a diverse and inclusive workplace.
- Why this job: Be part of a dynamic team making a real difference in parking services.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment.
The predicted salary is between 25000 - 25000 £ per year.
About DRP
Part of the Bristow Sutor Group, Debt Recovery Plus (DRP), provides full end to end services to private parking companies, helping facilitate the continued provision of safe and convenient parking.
About The Team And Role
You will be working alongside the back-office team, predominantly dealing with enquiries relating to outstanding Parking Charge Notices and all associates administration of cases through the case lifecycle.
Job Details
- Pay: £25,000pa
- Full time 37.5 hours, per week
- Permanent
- Location: Office based, Denton
What You’ll Do
- Dealing with written communication from customers and clients.
- Reviewing and actioning accounts accordingly.
- Replying using standard format templates as well as composing bespoke responses.
- Action client requests to cancel or reissue Parking Charge Notices.
- Assist with opening post, scanning documents onto accounts.
- Review and approve car park pictures to approve contravention.
- Assistance with any other duties that are within the scope of the job purpose.
Requirements
Skills and competencies we are looking for:
- Focussed with a strong moral compass, working to DRP values and ethics.
- Act with integrity, with an open, honest approach.
- Strong and effective team player with an inclusive and collaborative approach.
- Positive attitude: motivated, with the ability to be flexible and adaptable.
- High attention to detail, with good written and verbal communication skills.
- Ability to work under pressure and manage multiple tasks effectively.
- Proven experience of working in a dynamic, fast paced environment where collaboration, teamwork and support are an integral part of the job.
- Strong planning and organisational skills with the ability to prioritise and work at pace.
- Comfortable with working autonomously.
Benefits
- Welcome working environment.
- Casual dress.
- Hastee pay, (access to salary before payday).
- Free fruit and drink at all sides.
- Employee assistance programme.
- Company pension.
- Colleague perks scheme.
- Christmas Savings scheme.
- Free on-site parking.
- Death in service benefit.
Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it serves.
Administrative Specialist – Written Communications & Case Admin in Manchester employer: Bristow & Sutor
Bristow and Sutor Group is an excellent employer, offering a supportive work culture that values diversity and promotes employee growth through ongoing training and development opportunities. Located in Dingwall, the company provides competitive benefits such as a pension scheme, monthly incentives, and generous holiday allowances, ensuring a rewarding and fulfilling work environment for its team leaders.
