At a Glance
- Tasks: Join our Appeals Team to handle parking charge appeals and provide customer support.
- Company: Debt Recovery Plus, part of Bristow & Sutor Group, with a vibrant team culture.
- Benefits: Enjoy 29 days holiday, pension scheme, monthly incentives, and ongoing training.
- Other info: Hybrid role with smart casual dress code and free on-site parking.
- Why this job: Make a difference while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, self-motivation, and attention to detail are essential.
The predicted salary is between 24785 - 24785 £ per year.
Company Description
As part of our growth plans, Debt Recovery Plus are looking to strengthen the Appeals Handling team. We are part of the Bristow & Sutor Group – employing over 500 people, in debt recovery, throughout the UK. We are now looking for Administration Assistants to join our busy appeals team. This role will be a Hybrid role based out of our Dingwall office, just north of Inverness in Scotland. This will be maternity cover on a fixed term contract.
Position
- Key elements of the role will include:
- The role will involve working within our Appeals Team responding to written appeals for private parking charge notices.
- Analysing case by case data and collating the relevant written response.
- You may also be required to operate a customer service phone line to provide advice on how to appeal.
- Able to prioritise tasks, work on own initiative and manage a busy workload.
- Required to perform to KPI’s.
- Good written communication skills.
- Accuracy and attention to detail.
- Computer experience is required.
Requirements
To be successful, you don’t have to have previous experience, however you do need to demonstrate:
- Great written and verbal communication skills.
- Self-motivation and an ability to manage your own workload.
- Problem solving and decision-making abilities.
- Accuracy and strong attention to detail.
- The ability to work quickly and accurately.
- Sound IT skills – using Outlook, Excel and Word.
Benefits
- Pension scheme.
- Monthly incentives.
- 29 days holiday (including bank holidays).
- Ongoing training.
- Free On‑Site Parking.
- Company Life Assurance Plan.
- Refreshments.
- Smart Casual Dress Code.
The position offers a starting salary of £24,785pa. Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of. The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.
Appeals Handler (Fixed Term Contract Maternity Cover) in Dingwall employer: Bristow & Sutor Group
Bristow & Sutor Group is an excellent employer, offering a dynamic work environment that fosters professional growth and development. With a strong focus on employee well-being and a collaborative culture, our team members are encouraged to thrive in their roles while contributing to meaningful HR projects. Located in Redditch, we provide unique opportunities for career advancement and a supportive atmosphere that values innovation and teamwork.
