At a Glance
- Tasks: Join our Appeals Team to handle parking charge appeals and provide customer support.
- Company: Debt Recovery Plus, part of Bristow & Sutor Group, with a vibrant team culture.
- Benefits: Enjoy 29 days holiday, pension scheme, monthly incentives, and ongoing training.
- Other info: Hybrid role with smart casual dress code and free on-site parking.
- Why this job: Make a difference while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, self-motivation, and attention to detail are essential.
The predicted salary is between 24785 - 24785 £ per year.
Company Description
As part of our growth plans, Debt Recovery Plus are looking to strengthen the Appeals Handling team. We are part of the Bristow & Sutor Group – employing over 500 people, in debt recovery, throughout the UK. We are now looking for Administration Assistants to join our busy appeals team. This role will be a Hybrid role based out of our Dingwall office, just north of Inverness in Scotland. This will be maternity cover on a fixed term contract.
Position
- Key elements of the role will include:
- The role will involve working within our Appeals Team responding to written appeals for private parking charge notices.
- Analysing case by case data and collating the relevant written response.
- You may also be required to operate a customer service phone line to provide advice on how to appeal.
- Able to prioritise tasks, work on own initiative and manage a busy workload.
- Required to perform to KPI’s.
- Good written communication skills.
- Accuracy and attention to detail.
- Computer experience is required.
Requirements
To be successful, you don’t have to have previous experience, however you do need to demonstrate:
- Great written and verbal communication skills.
- Self-motivation and an ability to manage your own workload.
- Problem solving and decision-making abilities.
- Accuracy and strong attention to detail.
- The ability to work quickly and accurately.
- Sound IT skills – using Outlook, Excel and Word.
Benefits
- Pension scheme.
- Monthly incentives.
- 29 days holiday (including bank holidays).
- Ongoing training.
- Free On‑Site Parking.
- Company Life Assurance Plan.
- Refreshments.
- Smart Casual Dress Code.
The position offers a starting salary of £24,785pa. Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of. The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.
Appeals Handler (Fixed Term Contract Maternity Cover) in Dingwall employer: Bristow & Sutor Group
Bristow & Sutor Group is an excellent employer, offering a dynamic work environment that fosters professional growth and development. With a strong focus on employee well-being and a collaborative culture, our team members are encouraged to thrive in their roles while contributing to meaningful HR projects. Located in Redditch, we provide unique opportunities for career advancement and a supportive atmosphere that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Appeals Handler (Fixed Term Contract Maternity Cover) in Dingwall
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bristow & Sutor Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bristow & Sutor Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Appeals Handler (Fixed Term Contract Maternity Cover) in Dingwall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bristow & Sutor Group:Your cover letter is your chance to shine! Tell us why you want to work at Bristow & Sutor Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bristow & Sutor Group!
How to prepare for a job interview at Bristow & Sutor Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
