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- Tasks: Provide top-notch IT support and troubleshoot technical issues for users across multiple sites.
- Company: Join a growing organisation in Bury St Edmunds that values technology and its people.
- Benefits: Opportunities for development, progression, and a supportive work environment.
- Why this job: Be the go-to tech hero and make a real difference in user experience.
- Qualifications: Experience in IT support, strong problem-solving skills, and clear communication.
- Other info: Dynamic role with potential for career growth and exposure to various technologies.
The predicted salary is between 30000 - 40000 £ per year.
Bristow Holland is excited to be working with a growing organisation in Bury St Edmunds to recruit an IT Support Engineer. This is a fantastic opportunity to join a business that is investing in its technology and people, offering real scope for development and progression.
As an IT Support Engineer, you will be the first point of contact for technical support, handling 1st and 2nd line issues while delivering high-quality assistance to users across multiple sites and systems. You will play a key role in diagnosing and resolving technical problems, maintaining IT infrastructure, and supporting projects that enhance performance, reliability, and the overall user experience.
Key Responsibilities:- Provide 1st and 2nd line support via phone, email, and remote tools
- Diagnose and resolve technical issues using structured troubleshooting methods
- Log, categorise, and track incidents through helpdesk systems
- Escalate complex issues to senior engineers where required
- Support and maintain IT systems, applications, and hardware
- Assist with IT projects to enhance systems and services
- Administer user accounts, devices, and access (e.g. onboarding/offboarding)
- Maintain accurate documentation and knowledge base articles
- Ensure excellent customer service and communication at all levels
- Support infrastructure availability across servers and networks
- Experience in an IT Support / Service Desk role
- Strong troubleshooting and problem-solving skills
- Experience with ticketing systems and incident management
- Ability to communicate technical issues clearly to non-technical users
- Experience supporting Windows environments and end-user devices
- Knowledge of Microsoft 365 / Office 365
- Experience with Active Directory and user administration
- Familiarity with Windows 10/11, iOS, Android
- Basic network troubleshooting skills
- Exposure to Windows Server, VMware, or Nutanix
- Strong organisational and time management abilities
IT Support Engineer employer: Bristow Holland
Contact Detail:
Bristow Holland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. We suggest practising common technical questions and scenarios you might face. Show them you can diagnose and resolve issues like a champ!
✨Tip Number 3
Don’t forget to showcase your customer service skills! As an IT Support Engineer, you’ll be the first point of contact for users. We recommend sharing examples of how you’ve helped others in the past during your interviews.
✨Tip Number 4
Apply through our website! It’s super easy and gives you a direct line to the hiring team. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with 1st and 2nd line support, troubleshooting skills, and any relevant technologies you've worked with. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Be sure to mention specific skills or experiences that align with the job description.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved technical issues in the past. We love seeing real-life scenarios where you've made a difference, so don't hold back on the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Bristow Holland
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows environments and troubleshooting methods. Be ready to discuss your experience with ticketing systems and how you've resolved issues in the past.
✨Practice Your Communication Skills
As an IT Support Engineer, you'll need to explain complex technical issues to non-technical users. Practise articulating your thoughts clearly and concisely, perhaps even role-playing with a friend to simulate the interview scenario.
✨Familiarise Yourself with the Company
Do some research on Bristow Holland and their approach to technology and support. Understanding their values and recent projects can help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios you might face as an IT Support Engineer. Think of examples from your past experiences where you successfully diagnosed and resolved issues, and be ready to walk the interviewer through your thought process.