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- Tasks: Provide top-notch IT support and troubleshoot systems for diverse clients.
- Company: Join a growing IT services provider in Ipswich with a dynamic team.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference by helping businesses stay productive and secure.
- Qualifications: Strong knowledge of Microsoft 365 and excellent communication skills.
- Other info: Exciting environment with a chance to work on varied IT projects.
The predicted salary is between 30000 - 40000 £ per year.
Bristow Holland is working with a growing IT services provider based in Ipswich, supporting a wide range of clients across East Anglia. This is an exciting opportunity to join a dynamic team delivering technical support, digital solutions, and IT projects to a diverse client base.
The company is looking for a 2nd Line IT Support Engineer to join their team. The role involves supporting over 100 business clients, both remotely and on-site, across multiple sectors. You will troubleshoot, maintain, and implement IT systems, ensuring clients remain productive and secure.
Key Responsibilities- Deliver high-quality IT support across desktops, servers, and Microsoft 365 environments
- Configure and maintain Microsoft 365 tenants including Exchange, SharePoint, Azure AD, and Endpoint Manager
- Install and manage Windows 11 and mobile devices
- Diagnose and resolve technical issues, including mail flow and client configurations
- Maintain clear documentation of all work completed
- Promote best practice in cyber security across client systems
- Strong knowledge of Microsoft 365 / Office applications
- Experience with Windows installations and troubleshooting tools (Event Viewer, Command Prompt, etc.)
- Excellent communication skills and ability to take ownership of issues
- Networking fundamentals
- Windows Server experience (AD, Group Policy, DNS, DHCP)
2nd Line IT Support Engineer in London employer: Bristow Holland Ltd
Contact Detail:
Bristow Holland Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer in London
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, especially those who work in companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by brushing up on common technical questions related to Microsoft 365 and Windows troubleshooting. We recommend practising with a friend or using online resources to simulate the interview experience.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples of how you've diagnosed and resolved technical issues in the past. This will demonstrate your ability to take ownership of challenges.
✨Tip Number 4
Don't forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace 2nd Line IT Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 and Windows installations. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the 2nd Line IT Support Engineer role and how you can contribute to our dynamic team. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves supporting clients, we need to see your excellent communication skills in action. Use clear language and examples in your application to demonstrate how you take ownership of issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Bristow Holland Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and Windows installations. Be ready to discuss specific tools like Event Viewer and Command Prompt, as well as how you've used them in past roles. This will show that you’re not just familiar with the tech but can also troubleshoot effectively.
✨Show Off Your Communication Skills
As a 2nd Line IT Support Engineer, you'll need to communicate clearly with clients. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to take ownership of issues and convey solutions confidently.
✨Prepare for Scenario Questions
Expect questions that put you in real-life troubleshooting scenarios. Think about past experiences where you resolved technical issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Understand Cyber Security Best Practices
Since promoting cyber security is part of the role, be prepared to discuss best practices and how you’ve implemented them in previous positions. Showing that you’re proactive about security will impress the interviewers and demonstrate your commitment to client safety.