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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support to users via phone, email, and ticketing.
- Company: Exciting organisation in Ipswich with a focus on user-facing support.
- Benefits: Initial 6-month contract with potential for permanent position and career progression.
- Why this job: Join a supportive team and enhance your tech skills while helping others.
- Qualifications: Solid first-line IT support experience and familiarity with Microsoft 365 and Active Directory.
- Other info: Great opportunity for long-term security and growth in a dynamic environment.
Bristow Holland are working with an exciting organisation based in Ipswich who are seeking an IT Support Analyst to join their team on an initial 6 month contract, with a view to becoming permanent. This is an excellent opportunity for someone with solid first-line experience who enjoys user-facing support and wants the security and progression of a long-term role.
You will be responsible for providing 1st and 2nd line technical support to internal users, ensuring a high level of service and quick resolution of IT issues. Responsibilities include:
- Providing 1st and 2nd line support via phone, email, and ticketing system
- Supporting users across Microsoft 365 and Active Directory
IT Support Analyst in Ipswich employer: Bristow Holland Ltd
Contact Detail:
Bristow Holland Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in Ipswich
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd handle specific user issues, especially with Microsoft 365 and Active Directory. We want you to shine when it comes to demonstrating your problem-solving skills!
✨Tip Number 3
Show off your passion for tech! During interviews, share your experiences with user-facing support and any projects you've worked on. Let them see that you're not just another candidate, but someone who genuinely loves helping others with their IT challenges.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals like you to join our team and make a difference in the IT world.
We think you need these skills to ace IT Support Analyst in Ipswich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your first-line support experience and any relevant skills with Microsoft 365 and Active Directory. We want to see how your background fits the role, so don’t be shy about showcasing your user-facing support experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the IT Support Analyst position and how you can contribute to our team. Keep it friendly and professional – we love a bit of personality!
Showcase Problem-Solving Skills: In your application, give examples of how you've resolved IT issues in the past. We’re looking for someone who can think on their feet and provide quick resolutions, so share those success stories that demonstrate your problem-solving prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Bristow Holland Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and Active Directory. Be ready to discuss how you've used these tools in previous roles, and think of specific examples where you resolved issues or improved user experience.
✨Practice Your Communication Skills
As an IT Support Analyst, you'll be dealing with users who may not be tech-savvy. Practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with this.
✨Familiarise Yourself with Common Issues
Research common IT issues that users face, especially those related to first and second-line support. Being able to quickly identify and suggest solutions during the interview will show your problem-solving skills and readiness for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
