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- Tasks: Support users by resolving system queries and maintaining application reliability.
- Company: Professional services organisation in the automotive and insurance sectors.
- Benefits: Competitive salary, hybrid work model, and opportunities for career development.
- Why this job: Join a transformative team and make a real impact on business-critical systems.
- Qualifications: Strong communication skills and a problem-solving mindset are key.
- Other info: Great opportunity for early to mid-career professionals looking to grow.
Learn more about the general tasks related to this opportunity below, as well as required skills.
Location: Ipswich - Hybrid
Salary: £35,000 – £40,000
We’re working with a professional services organisation operating in the automotive and insurance services sector who are mid-way through a wider transformation programme to improve and modernise its business-critical systems and reporting capabilities.
This is an Application Support focused role, acting as the first point of contact for internal system queries and issues. You’ll play a key role in keeping core applications running smoothly, supporting users across the business and working closely with the software team as systems evolve.
Day to day, you’ll:
- Respond to system questions and incidents
- Investigate and resolve issues
- Escalate more complex problems with clear detail and context
- Support testing of system changes
- Help document processes
- Contribute to continuous improvement of application reliability and usability
The role also includes a data and reporting element, maintaining existing dashboards, checking data accuracy and making minor enhancements where required. While not a core data analyst position, you’ll work comfortably with reports and dashboards and help ensure information used by the business is accurate and dependable.
This role would suit someone early to mid-career who enjoys supporting others, solving problems and working closely with both technical and non-technical teams. Strong communication, organisation and a positive, approachable attitude are more important than deep technical or programming skills. It’s a solid opportunity to develop an application support career within a business actively investing in its systems.
Application Support Analyst in Ipswich employer: Bristow Holland Ltd
Contact Detail:
Bristow Holland Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst in Ipswich
✨Tip Number 1
Network like a pro! Reach out to current employees in similar roles on LinkedIn or at industry events. A friendly chat can give us insights into the company culture and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common application support scenarios. Think about how you’d handle user queries or system issues. We want to show that we can think on our feet and solve problems effectively!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when explaining your thought process. Remember, it’s not just about technical skills; we need to demonstrate that we can connect with both techies and non-techies alike.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Application Support Analyst in Ipswich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Application Support Analyst role. Highlight any relevant experience in supporting applications, problem-solving, and working with both technical and non-technical teams.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've supported users or resolved issues in the past, and don’t forget to show off your positive attitude!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and if possible, include examples of how you've effectively communicated with different teams or stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Bristow Holland Ltd
✨Know Your Applications
Familiarise yourself with the core applications mentioned in the job description. Understand their purpose and how they support the business. This will help you answer questions confidently and show that you're proactive about your role.
✨Prepare for Problem-Solving Scenarios
Think of examples where you've successfully resolved issues or supported users in the past. Be ready to discuss your thought process and the steps you took to find solutions, as this role heavily focuses on troubleshooting and user support.
✨Brush Up on Communication Skills
Since strong communication is key, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you'd communicate with non-technical team members, so being clear and approachable is essential.
✨Show Enthusiasm for Continuous Improvement
Express your interest in contributing to the continuous improvement of application reliability and usability. Share any ideas you have for enhancing processes or systems, as this shows you're not just looking to maintain but also to innovate.
