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For Companies At a Glance
- Tasks: Solve complex IT issues and support critical systems in a dynamic environment.
- Company: Join a well-established organisation with a strong market presence.
- Benefits: Competitive salary, career growth, and opportunities to work on exciting projects.
- Why this job: Be a key player in enhancing IT systems and making a real impact.
- Qualifications: Experience in 2nd/3rd line support and strong troubleshooting skills required.
- Other info: Collaborative team culture with opportunities to mentor junior engineers.
The predicted salary is between 36000 - 60000 £ per year.
Bristow Holland is working with an established organisation with a strong presence in its market to recruit a 2nd / 3rd Line IT Engineer. This role suits an experienced support professional who enjoys technical problem-solving, taking ownership of escalated issues, and contributing to the stability and improvement of core IT systems.
You’ll be a key technical resource within the IT team, supporting business-critical systems, leading on complex incidents, and working closely with both internal stakeholders and external suppliers.
The Role:
- Act as a senior escalation point for 2nd and 3rd line support issues, ensuring timely and effective resolution
- Troubleshoot complex desktop, application, and infrastructure-related issues across Windows 10/11 environments
- Administer and support Active Directory and Entra ID (Azure AD), including GPOs, permissions, and access controls
- Provide advanced support for Microsoft 365, including Exchange Online, Teams, SharePoint, and OneDrive
- Maintain and troubleshoot Windows Server environments (2016/2019/2022), including patching, file services, and user access
- Support and diagnose issues across network infrastructure, including switches, firewalls, VPNs, Wi-Fi, DNS, and DHCP
- Work with Azure-based services, including Intune, Virtual Machines, and identity management
- Liaise with third-party vendors and managed service providers where required
- Contribute to IT projects such as system upgrades, migrations, and security improvements
- Identify recurring issues and assist with problem management and service optimisation
- Provide guidance and technical support to junior engineers when needed
- Ensure tickets are logged, updated, and resolved in line with agreed SLAs
- Produce and maintain technical documentation and support knowledge articles
Key Skills:
- Proven experience in a 2nd or 3rd line IT support role
- Strong knowledge of Windows Desktop, Microsoft 365, and Active Directory
- Hands-on experience supporting Windows Server environments
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, firewalls, switches)
- Experience working with Azure / cloud-based technologies, including Entra ID and Intune
- Confident troubleshooting skills with the ability to work independently on complex issues
- Strong communication skills, comfortable engaging with both technical and non-technical users
- Experience working with ticketing systems and managing competing priorities
2Nd / 3Rd Line IT Engineer in Ipswich employer: Bristow Holland Ltd
Contact Detail:
Bristow Holland Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2Nd / 3Rd Line IT Engineer in Ipswich
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills in real-time! Consider setting up a personal project or contributing to open-source initiatives. This not only sharpens your abilities but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those tricky technical interviews! Brush up on your troubleshooting techniques and be ready to demonstrate your problem-solving skills. Practice common scenarios you might face as a 2nd/3rd Line IT Engineer.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by our hiring team!
We think you need these skills to ace 2Nd / 3Rd Line IT Engineer in Ipswich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd / 3rd Line IT Engineer role. Highlight your relevant experience with Windows environments, Microsoft 365, and any cloud technologies you've worked with. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills: In your application, don’t just list your technical skills—give us examples of how you've tackled complex issues in the past. We love seeing candidates who can take ownership and resolve tricky problems, so share those success stories!
Keep It Professional Yet Personal: While we appreciate a friendly tone, remember to keep it professional. Use clear language and avoid jargon unless it's relevant. Let your personality shine through, but make sure it aligns with the professional environment we foster at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed faster, and you'll have access to all the latest updates about the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Bristow Holland Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft 365, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them. This will show that you’re not just familiar with the tech but can also handle complex issues.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've taken ownership of escalated issues in the past. Think about a time when you led a complex incident to resolution. This will demonstrate your ability to think critically and act decisively under pressure.
✨Communicate Clearly and Confidently
Since you'll be liaising with both technical and non-technical users, practice explaining technical concepts in simple terms. This will help you connect with the interviewers and show that you can bridge the gap between IT and other departments.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in real-world situations, like troubleshooting a network issue or managing a ticketing system. Prepare by thinking through your approach to these scenarios, including the steps you’d take and the tools you’d use. This will highlight your practical experience and readiness for the role.
