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For Companies At a Glance
- Tasks: Provide top-notch IT support, troubleshoot issues, and manage user accounts.
- Company: Join a growing organisation in Ipswich with a supportive IT team.
- Benefits: Gain hands-on experience, develop technical skills, and enjoy a dynamic work environment.
- Why this job: Perfect for tech enthusiasts wanting to make a real impact in IT support.
- Qualifications: Experience in 1st/2nd line support and strong knowledge of Windows and Microsoft 365.
- Other info: Fast-paced environment with opportunities for career growth and learning.
Bristow Holland is recruiting a 1st / 2nd IT Support Engineer to join a well-established and growing organisation based in Ipswich. This is an excellent opportunity for a 1st/2nd Line Support Engineer looking to build on their technical skills, gain exposure to a broad technology stack, and work in a fast-paced, customer-focused environment.
You’ll play a key role in delivering high-quality IT support to end users, working across both on-site and remote issues while collaborating with a supportive and experienced IT team.
Responsibilities:- Provide 1st and 2nd line IT support to end users, troubleshooting hardware, software, and network issues remotely and in person
- Diagnose and resolve incidents relating to Windows 10/11 and associated desktop applications
- Manage user accounts, permissions, and security settings in Active Directory and Entra ID (Azure AD)
- Administer and support Microsoft 365, including Exchange Online, Teams, OneDrive, and SharePoint
- Perform basic administration and troubleshooting of Windows Server environments (2016/2019/2022), including GPOs, file shares, and user access
- Assist with the maintenance and troubleshooting of network infrastructure (LAN, WAN, Wi-Fi, switches, firewalls)
- Support cloud-based services, including Azure AD, Intune, and Virtual Machines
- Log, manage, and resolve support tickets efficiently, ensuring SLAs are met
- Escalate complex issues to senior engineers or 3rd line support when required
- Deliver excellent customer service, communicating technical information clearly to non-technical users
- Support IT asset management, including the setup, deployment, and maintenance of laptops, desktops, and peripherals
- Experience in a similar 1st/2nd line IT support role
- Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory
- Experience supporting Windows Server environments (2016/2019/2022)
- Good understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPNs, firewalls, switches)
- Familiarity with Azure Active Directory, Intune, and cloud-based administration
- Strong customer service skills with the ability to explain technical issues clearly
- Experience managing support calls, tickets, and competing priorities
- Ability to work independently and collaboratively within a busy support environment
1st / 2nd Line IT Support Engineer in Ipswich employer: Bristow Holland Ltd
Contact Detail:
Bristow Holland Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st / 2nd Line IT Support Engineer in Ipswich
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews by brushing up on common IT support scenarios. Practice explaining how you’d troubleshoot issues with Windows 10/11 or manage user accounts in Active Directory. Confidence is key!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for roles that excite you and fit your skills. We’re all about finding the right match!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace 1st / 2nd Line IT Support Engineer in Ipswich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 1st/2nd Line IT Support Engineer role. Highlight your experience with Windows 10/11, Microsoft 365, and any relevant support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky IT issues in the past. We’re all about finding solutions, so let us know how you’ve made a difference in previous roles!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Bristow Holland Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft 365, and Active Directory. Be ready to discuss how you've tackled specific issues in the past, as this will show your practical experience and problem-solving skills.
✨Show Off Your Customer Service Skills
Since this role is all about delivering excellent support, think of examples where you've provided outstanding customer service. Prepare to explain how you communicate technical information to non-technical users, as this is key in a fast-paced environment.
✨Familiarise Yourself with the Company’s Tech Stack
Do a bit of homework on Bristow Holland and their technology stack. Knowing about their use of Azure AD, Intune, and cloud services can give you an edge. It shows you're genuinely interested and ready to hit the ground running.
✨Practice Problem-Solving Scenarios
Be prepared for situational questions where you might need to troubleshoot a hypothetical issue. Practising these scenarios can help you articulate your thought process clearly, demonstrating your ability to handle real-world challenges effectively.
