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- Tasks: Provide top-notch IT support and troubleshoot technical issues for users across multiple sites.
- Company: Join a growing organisation in Bury St Edmunds that values technology and its people.
- Benefits: Opportunities for development, progression, and a supportive work environment.
- Other info: Dynamic role with potential for career growth and skill enhancement.
- Why this job: Be the go-to tech hero and make a real difference in user experience.
- Qualifications: Experience in IT support, strong problem-solving skills, and clear communication.
The predicted salary is between 30000 - 40000 £ per year.
Bristow Holland is excited to be working with a growing organisation in Bury St Edmunds to recruit an IT Support Engineer. This is a fantastic opportunity to join a business that is investing in its technology and people, offering real scope for development and progression.
As an IT Support Engineer, you will be the first point of contact for technical support, handling 1st and 2nd line issues while delivering high-quality assistance to users across multiple sites and systems. You will play a key role in diagnosing and resolving technical problems, maintaining IT infrastructure, and supporting projects that enhance performance, reliability, and the overall user experience.
Key Responsibilities:- Provide 1st and 2nd line support via phone, email, and remote tools
- Diagnose and resolve technical issues using structured troubleshooting methods
- Log, categorise, and track incidents through helpdesk systems
- Escalate complex issues to senior engineers where required
- Support and maintain IT systems, applications, and hardware
- Assist with IT projects to enhance systems and services
- Administer user accounts, devices, and access (e.g. onboarding/offboarding)
- Maintain accurate documentation and knowledge base articles
- Ensure excellent customer service and communication at all levels
- Support infrastructure availability across servers and networks
- Experience in an IT Support / Service Desk role
- Strong troubleshooting and problem-solving skills
- Experience with ticketing systems and incident management
- Ability to communicate technical issues clearly to non-technical users
- Experience supporting Windows environments and end-user devices
- Knowledge of Microsoft 365 / Office 365
- Experience with Active Directory and user administration
- Familiarity with Windows 10/11, iOS, Android
- Basic network troubleshooting skills
- Exposure to Windows Server, VMware, or Nutanix
- Strong organisational and time management abilities
IT Support Engineer in England employer: Bristow Holland Ltd
Contact Detail:
Bristow Holland Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in England
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT Support Engineer role.
✨Tip Number 2
Prepare for those interviews! Brush up on your troubleshooting skills and be ready to demonstrate how you’d handle real-life scenarios. We suggest practising common technical questions and even role-playing with a friend to boost your confidence.
✨Tip Number 3
Show off your passion for tech! When you get the chance, share your personal projects or any relevant experience. We love seeing candidates who are genuinely excited about technology and eager to learn more.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re always on the lookout for talented individuals like you, so make sure you put your best foot forward!
We think you need these skills to ace IT Support Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with 1st and 2nd line support, troubleshooting skills, and any relevant technologies you've worked with. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs. Keep it friendly and professional – we love a bit of personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved technical issues in the past. We’re looking for those structured troubleshooting methods that make you stand out as a candidate.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Bristow Holland Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows environments and troubleshooting methods. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Practice Your Communication Skills
As an IT Support Engineer, you'll need to explain complex technical issues to non-technical users. Practise articulating your thoughts clearly and concisely, perhaps even role-playing with a friend to simulate the interview scenario.
✨Familiarise Yourself with the Company
Research Bristow Holland and understand their business model and the technology they use. This will not only help you tailor your answers but also show your genuine interest in the role and the company.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical problems or customer service scenarios. Think of examples from your previous experience where you successfully diagnosed and resolved issues, and be ready to share those stories.