At a Glance
- Tasks: Handle customer communications and manage Parking Charge Notices with a focus on detail.
- Company: Join DRP, a leader in parking solutions with a supportive team culture.
- Benefits: Enjoy casual dress, early pay access, free snacks, and a pension scheme.
- Other info: Great opportunities for growth in a fast-paced environment.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Strong communication skills and a collaborative spirit are essential.
The predicted salary is between 23810 - 26500 £ per year.
About DRP
Part of the Bristow Sutor Group, Debt Recovery Plus (DRP), provides full end to end services to private parking companies, helping facilitate the continued provision of safe and convenient parking.
About the Team and Role
You will be working alongside the back‑office team, predominantly dealing with enquiries relating to outstanding Parking Charge Notices and all associates administration of cases through the case lifecycle
Job Details
Pay: £25,000pa
Full time 37.5 hours, per week
Permanent
Location: Office based, Denton
What you’ll do:
- Dealing with written communication from customers and clients. Reviewing and actioning accounts accordingly. Replying using standard format templates as well as composing bespoke responses
- Action client requests to cancel or reissue Parking Charge Notices
- Assist with opening post, scanning documents onto accounts
- Review and approve car park pictures to approve contravention
- Assistance with any other duties that are within the scope of the job purpose
Skills and competencies we are looking for
- Focussed with a strong moral compass, working to DRP values and ethics
- Act with integrity, with an open, honest approach
- Strong and effective team player with an inclusive and collaborative approach
- Positive attitude: motivated, with the ability to be flexible and adaptable
- High attention to detail, with good written and verbal communication skills
- Ability to work under pressure and manage multiple tasks effectively
- Proven experience of working in a dynamic, fast paced environment where collaboration, teamwork and support are an integral part of the job
- Strong planning and organisational skills with the ability to prioritise and work at pace.
- Comfortable with working autonomously
Benefits
- Welcome working environment
- Casual dress
- Hastee pay, (access to salary before payday)
- Free fruit and drink at all sides
- Employee assistance programme
- Company pension
- Colleague perks scheme
- Christmas Savings scheme
- Free on-site parking
- Death in service benefit
Equal Opportunities Statement
Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it serves.
Written Administrator in Manchester employer: Bristow and Sutor Group
At Bristow and Sutor, we pride ourselves on being an exceptional employer that values the well-being and development of our employees. Our hybrid role based in Redditch offers a supportive work culture with a focus on continuous improvement and employee growth, alongside competitive benefits such as access to salary before payday, a comprehensive pension scheme, and a colleague perks programme. Join us to make a meaningful impact in the HR field while enjoying a fulfilling work-life balance in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Written Administrator in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DRP and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of Written Administrator, especially your attention to detail and communication skills.
✨Tip Number 3
Be ready to showcase your teamwork skills! Since collaboration is key at DRP, think of examples from your past experiences where you worked effectively in a team. This will highlight your ability to fit into their culture.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Written Administrator in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the skills and competencies mentioned in the job description. Highlight your attention to detail and communication skills, as these are key for the Written Administrator role.
Showcase Your Experience:When detailing your previous experience, focus on roles where you’ve dealt with written communication or administrative tasks. We want to see how you've thrived in fast-paced environments and how you’ve collaborated with teams.
Be Professional Yet Personable:While it’s important to maintain professionalism in your written application, don’t be afraid to let your personality shine through. A positive attitude and a touch of warmth can make your application stand out!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Bristow and Sutor Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Written Administrator at DRP. Familiarise yourself with their services and how they handle Parking Charge Notices. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since the job involves a lot of written communication, be ready to demonstrate your writing skills. Bring examples of previous correspondence or reports you've written, and be prepared to discuss how you tailor your communication style to different audiences.
✨Highlight Teamwork and Flexibility
DRP values collaboration, so be ready to share examples of how you've worked effectively in a team. Discuss times when you've adapted to changes or handled multiple tasks under pressure, as this will resonate well with their fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for managing cases, or how they measure success in the role. This shows your enthusiasm and helps you gauge if it's the right fit for you.
