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- Tasks: Join our Appeals Team to handle written appeals for parking charge notices.
- Company: Debt Recovery Plus, part of the Bristow & Sutor Group, with a vibrant team culture.
- Benefits: Enjoy 29 days holiday, pension scheme, monthly incentives, and ongoing training.
- Other info: Hybrid role with opportunities for personal growth and a smart casual dress code.
- Why this job: Make a difference by helping others navigate their appeals in a supportive environment.
- Qualifications: Strong communication skills, self-motivation, and attention to detail are key.
The predicted salary is between 24000 - 28000 £ per year.
As part of our growth plans, Debt Recovery Plus are looking to strengthen the Appeals Handling team. We are part of the Bristow & Sutor Group – employing over 500 people, in debt recovery, throughout the UK. We are now looking for Appeals Handlers to join our busy appeals team. This role will be a Hybrid role based out of our Denton Office based in Manchester.
Position
- The role will involve working within our Appeals Team responding to written appeals for private parking charge notices.
- Analysing case by case data and collating the relevant written response.
- You may also be required to operate a customer service phone line to provide advice on how to appeal.
- Able to prioritise tasks, work on own initiative and manage a busy workload.
- Required to perform to KPI’s.
- Good written communication skills.
- Accuracy and attention to detail.
- Computer experience is required.
Requirements
- To be successful, you don’t have to have previous experience, however you do need to demonstrate:
- Great written and verbal communication skills.
- Self-motivation and an ability to manage your own workload.
- Problem solving and decision-making abilities.
- Accuracy and strong attention to detail.
- The ability to work quickly and accurately.
- Sound IT skills – using Outlook, Excel and Word.
Other information
- Pension scheme.
- Monthly incentives.
- 29 days holiday (including bank holidays).
- Ongoing training.
- Free On-Site Parking.
- Company Life Assurance Plan.
- Refreshments.
- Smart Casual Dress Code.
Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of. The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.
Appeals Handler in Manchester employer: Bristow and Sutor Group
Contact Detail:
Bristow and Sutor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Appeals Handler in Manchester
✨Tip Number 1
Get to know the company! Research Debt Recovery Plus and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves responding to appeals and possibly handling customer service calls, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you've tackled challenges effectively. Be ready to discuss these during your interview to demonstrate your decision-making skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the Appeals Handling team at Debt Recovery Plus.
We think you need these skills to ace Appeals Handler in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Appeals Handler role. Highlight your written communication skills and attention to detail, as these are key for responding to appeals effectively.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. This will demonstrate your ability to make decisions and solve problems, which is crucial for this role.
Keep It Clear and Concise: When writing your application, be clear and to the point. Use straightforward language and avoid jargon. This will show us that you can communicate effectively, which is essential for handling appeals.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right place and allows us to review it quickly. Plus, it’s super easy!
How to prepare for a job interview at Bristow and Sutor Group
✨Know Your Appeals
Familiarise yourself with the appeals process for private parking charge notices. Understand common reasons for appeals and how to respond effectively. This will show your potential employer that you’re proactive and knowledgeable about the role.
✨Showcase Your Communication Skills
Since great written and verbal communication skills are key, practice articulating your thoughts clearly. You might even want to prepare a few examples of how you've successfully communicated in previous roles or situations.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you had to solve a problem or make a decision quickly. Be ready to discuss these during the interview, as it will highlight your ability to handle the demands of the role effectively.
✨Highlight Your Attention to Detail
Accuracy is crucial in this position, so be prepared to discuss how you ensure your work is error-free. You could mention specific tools or methods you use to maintain high standards in your work.