Enforcement Agent

Company Description

This job covers any of the North East locations in London: Barking, Bishops Stortford, Brentwood, Buntingford, Cheshunt, Enfield, Epping, Harlow, Ilford, Romford, Royston, Saffron Walden.

About Bristow and Sutor

Leaders in the debt recovery enforcement sector, the Bristow and Sutor Group of companies have been operating for over 40 years, supporting hundreds of local authorities and Transport for London. We have a strong UK team, employing 500 people all over the UK. We are committed to building a culture where everyone has the opportunity to do meaningful work and be both recognised and rewarded for their efforts.

Do you want the security of a salary but the opportunity for unlimited earning? Do you like the idea of being your own boss whilst working for a market-leader that will fully support and train you to the highest standards? Would you like to have your own company car, expenses and state of the art technology that enables you to work smart? Do you want flexible work where you control how you plan your day? Do you like the sound of working outdoors, meeting and working with people from all walks of life? If yes, read on, as we have an excellent opportunity for you.

What you’ll do:

• You’ll be out in the field, making visits to the properties of customers in debt. Your goal is to help them reach the best solution to avoid further action taking place.

To understand a typical day in the life of an enforcement agent, meet some of our team:

• Dean, 15 years with Bristow and Sutor: “My average day involves visiting properties, speaking with customers or if they aren’t there, speaking with neighbours. Some visits are simple, we just take payments or make arrangements, help them complete a questionnaire and update the system…Job done. Others can be more challenging; we might need to take control of their goods and remove where necessary. I like that the job enables me to earn what I deserve.”
• Claire, newly trained, one year with Bristow and Sutor: “I never imagined a career in enforcement but always wanted to work in public services. My typical day involves planning my work schedule, what properties I need to visit and by when. I like helping debtors find the best solution. Being an enforcement agent isn’t about scaring people or being a bully. It’s about encouraging people to understand how they can find the best solution. Sometimes that involves directing vulnerable customers to support services. That part of the job is really rewarding, knowing I can help prevent someone from having to go through further stresses.”

Requirements

What you’ll need to succeed:

• For this role, it is essential that you are a resilient problem solver who can think on their feet.
• Strong interpersonal skills – the ability to stay calm and influence people to find the best solutions.
• Trustworthy and honest - we want to be able to trust you to do your job to the highest standard, treating people with respect and dignity.
• Balanced and fair - make decisions with integrity, using different tactics to handle challenging or vulnerable customers.
• Determined and disciplined - you’ll go the extra mile to get the job done and be rewarded for your result.

Other information

Benefits: What’s in it for you?

• Basic Salary of £26,441 - 28,460
• A commission and bonus structure that rewards your efforts, skills and success rates (£40,000-60,000 OTE)
• Company Car
• Fuel Card and Business Expenses
• Flexible working hours
• Smartphone
• Company pension plan
• Company Life Assurance Plan
• 28 days paid annual leave
• Funded court certification and Insurance
• Opportunities for future training and career development

Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it serves.