At a Glance
- Tasks: Lead a dynamic team, manage targets, and support staff development.
- Company: Join Bristow and Sutor Group, a diverse and inclusive employer.
- Benefits: Enjoy a competitive salary, pension scheme, and 29 days holiday.
- Other info: Flexible hours in a friendly environment with ongoing training opportunities.
- Why this job: Make a real impact by motivating and guiding your team to success.
- Qualifications: Leadership skills and a passion for team development are essential.
The predicted salary is between 32000 - 32000 £ per year.
You will work alongside other Team Leaders located in various parts of the country. You will be responsible for the supervision of the department to ensure agents meet KPI measures and achieve targets. You must deliver daily expectations to agents by managing targets and supervising workloads. You will also be expected to report on KPI’s within the department to the Operations Manager providing insight and information as required.
Completing all administrative documentation for the department including RTWs, rotas and quality checks. Provide coaching, additional training and ongoing support to existing staff as necessary to support changes and improvements. Support with recruitment, induction and training of employees including performance management of agents. Identify skill sets and understand the requirements of the department and identify skill gaps. Maintain up to date knowledge of industry developments and system changes. Incentivise, motivate, guide, and lead the department.
The position offers a salary of 32k P/A. Hours of work – Monday to Friday between 9am-5pm, the ideal candidate should be flexible with working hours and be looking for a challenging friendly environment to work in.
- Pension scheme
- Monthly incentives
- 29 days holiday (including bank holidays)
- Ongoing training
- Free On-Site Parking
- Company Life Assurance Plan
- Refreshments
- Smart Casual Dress Code
Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of. The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.
Appeals Team Leader in Dingwall employer: Bristow and Sutor Group
Bristow and Sutor Group is an excellent employer, offering a supportive and dynamic work environment in Dingwall. With a strong focus on employee development, the company provides ongoing training, a generous holiday allowance, and monthly incentives, ensuring that team members are motivated and engaged. The culture promotes diversity and inclusion, making it a rewarding place to build a career while contributing to meaningful outcomes in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Appeals Team Leader in Dingwall
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Bristow and Sutor Group!
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Bristow and Sutor Group.
We think you need these skills to ace Appeals Team Leader in Dingwall
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Bristow and Sutor Group. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Bristow and Sutor Group and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Bristow and Sutor Group. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Bristow and Sutor Group's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Bristow and Sutor Group
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Bristow and Sutor Group.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Bristow and Sutor Group will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Bristow and Sutor Group and how you would contribute to adapting HR strategies.
