At a Glance
- Tasks: Join our Appeals Team to handle written appeals and provide customer service support.
- Company: Debt Recovery Plus, part of the Bristow & Sutor Group, with a vibrant team culture.
- Benefits: Enjoy 29 days holiday, pension scheme, monthly incentives, and ongoing training.
- Other info: Hybrid role with opportunities for personal growth and development.
- Why this job: Make a difference by helping others navigate their appeals in a supportive environment.
- Qualifications: Strong communication skills, self-motivation, and attention to detail are essential.
The predicted salary is between 24785 - 24785 £ per year.
As part of our growth plans, Debt Recovery Plus are looking to strengthen the Appeals Handling team. We are part of the Bristow & Sutor Group – employing over 500 people, in debt recovery, throughout the UK. We are now looking for Administration Assistants to join our busy appeals team. This role will be a Hybrid role based out of our Dingwall office, just north of Inverness in Scotland. This will be maternity cover on a fixed term contract.
Position
- The role will involve working within our Appeals Team responding to written appeals for private parking charge notices.
- Analysing case by case data and collating the relevant written response.
- You may also be required to operate a customer service phone line to provide advice on how to appeal.
- Able to prioritise tasks, work on own initiative and manage a busy workload.
- Required to perform to KPI’s.
- Good written communication skills.
- Accuracy and attention to detail.
- Computer experience is required.
Requirements
- To be successful, you don’t have to have previous experience, however you do need to demonstrate:
- Great written and verbal communication skills.
- Self-motivation and an ability to manage your own workload.
- Problem solving and decision-making abilities.
- Accuracy and strong attention to detail.
- The ability to work quickly and accurately.
- Sound IT skills – using Outlook, Excel and Word.
Benefits
- Pension scheme.
- Monthly incentives.
- 29 days holiday (including bank holidays).
- Ongoing training.
- Free On‑Site Parking.
- Company Life Assurance Plan.
- Refreshments.
- Smart Casual Dress Code.
The position offers a starting salary of £24,785pa. Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of. The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.
Appeals Handler (Fixed Term Contract Maternity Cover) in Dingwall employer: Bristow and Sutor Group
At Debt Recovery Plus, we pride ourselves on being an excellent employer, offering a supportive work culture that values diversity and fosters employee growth. Located in the picturesque Dingwall, just north of Inverness, our hybrid role provides flexibility alongside competitive benefits such as a pension scheme, generous holiday allowance, and ongoing training opportunities, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Appeals Handler (Fixed Term Contract Maternity Cover) in Dingwall
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Bristow and Sutor Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Bristow and Sutor Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Appeals Handler (Fixed Term Contract Maternity Cover) in Dingwall
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Bristow and Sutor Group.
How to prepare for a job interview at Bristow and Sutor Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Bristow and Sutor Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Bristow and Sutor Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
