At a Glance
- Tasks: Join our Appeals Team to handle written appeals and provide customer service support.
- Company: Debt Recovery Plus, part of the Bristow & Sutor Group, with a vibrant team culture.
- Benefits: Enjoy a competitive salary, pension scheme, 29 days holiday, and ongoing training.
- Other info: Hybrid role with smart casual dress code and monthly incentives.
- Why this job: Make a difference by helping others navigate their appeals while developing your skills.
- Qualifications: Strong communication skills, self-motivation, and attention to detail are key.
The predicted salary is between 24785 - 24785 £ per year.
Company Description
As part of our growth plans, Debt Recovery Plus are looking are looking to strengthen the Appeals Handling team.
We are part of the Bristow & Sutor Group – employing over 500 people, in debt recovery, throughout the UK.
We are now looking for Administration Assistants to join our busy appeals team.
This role will be a Hybrid role based out of our Dingwall office, just north of Inverness in Scotland.
This will be maternity cover on a fixed term contract.
Position
Key elements of the role will include
- The role will involve working within our Appeals Team responding to written appeals for private parking charge notices.
- Analysing case by case data and collating the relevant written response
- You may also be required to operate a customer service phone line to provide advice on how to appeal
- Able to prioritise tasks, work on own initiative and manage a busy workload
- Required to perform to KPI’s
- Good written communication skills
- Accuracy and attention to detail
- Computer experience is required
Requirements
To be successful, you don’t have to have previous experience, however you do need to demonstrate:
- Great written and verbal communication skills
- Self-motivation and an ability to manage your own workload
- Problem solving and decision-making abilities
- Accuracy and strong attention to detail
- The ability to work quickly and accurately
- Sound IT skills – using Outlook, Excel and Word
- Other information
Benefits
- Pension scheme
- Monthly incentives
- 29 days holiday (including bank holidays)
- Ongoing training
- Free On-Site Parking
- Company Life Assurance Plan
- Refreshments
- Smart Casual Dress Code
- The position offers a starting salary of £24,785pa
Bristow and Sutor Group is an equal opportunities employer.
It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of.
The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.
#INDHP
Appeals Handler (Fixed Term Contract) in Dingwall employer: Bristow and Sutor Group
At Bristow and Sutor, we pride ourselves on being an exceptional employer that values the well-being and development of our employees. Our hybrid role based in Redditch offers a supportive work culture with a focus on continuous improvement and employee growth, alongside competitive benefits such as access to salary before payday, a comprehensive pension scheme, and a colleague perks programme. Join us to make a meaningful impact in the HR field while enjoying a fulfilling work-life balance in a dynamic environment.
