At a Glance
- Tasks: Lead our Pub and Grill, driving success and creating memorable guest experiences.
- Company: Join Village, where hospitality meets personality and genuine connections.
- Benefits: Competitive bonuses, gym memberships, discounted hotel stays, and 24/7 mental health support.
- Other info: Enjoy autonomy, growth opportunities, and a supportive team culture.
- Why this job: Be the heartbeat of a vibrant pub, making a real impact in a fun environment.
- Qualifications: Passion for hospitality and a positive attitude are key; experience is a bonus.
The predicted salary is between 26100 - 31900 £ per year.
The Role Outline:
Your Shift at a Glance
You are the absolute leader of our Pub and Grill, completely owning the commercial success, the local marketing, and the atmosphere. While the pub is your main domain, you operate with total flexibility, ready to drive standards across any Food and Beverage department when the hotel needs it. You will balance strict stock controls with a creative events calendar that actually gets people through the door.
Why Village?
At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers. Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need. Because it really does take a Village.
How the Village Thrives
- We Can & We Do: We show up to make a genuine difference and do fantastic work every day, with purpose.
- We Will: Treat each other with respect and dignity. No ego, no drama. We try our best and look out for each other.
- We Care: We care about our impact on guests, the community, and each other.
Your Shift: What You’ll Actually Be Doing
As our Pub and Grill Manager, you are the engine of the shift. We trust you to handle:
- The Commercial Reality: Owning the P&L. You will fiercely protect your gross profit by knowing exactly what drinks drive margins, strictly controlling voids and refunds, managing the cellar via Venpower, and using tools like Fourth to ensure your wage costs match the footfall.
- The Sales & Marketing: Driving actual foot traffic. You will build and execute a local events calendar, push for that top 10 Trip Advisor spot, maintain Cask Mark accreditation, and use your social media champion to create online noise that converts into revenue.
- The Floor Leadership: Setting the standard. You will run high-energy pre-shift briefings, ensure the team knows the menu inside out through regular tastings, and jump onto the floor across all F&B areas when service gets brutal.
- The People Puzzle: Managing egos and defensiveness to build a loyal team. You will recruit high performers, navigate the friction of a busy pub environment with empathy, and create a culture where training and internal development are the top priorities.
How We Succeed Together
We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to handle your area and make decisions on the fly. We Empower & Elevate our people. If you want Room to Grow, we provide funded qualifications and internal moves. We constantly Innovate & Progress so we can Inspire Excellence and smash our targets together.
Selling Our Benefits
- Bonus Scheme: A competitive quarterly bonus to reward you for hitting those crucial EBITDA and commercial targets.
- Gym Membership: 2 x complimentary gym memberships at your home hotel.
- Hotel Stays: Hotel rooms from £20 across 35 hotels.
- Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.
- Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.
- Retail & Lifestyle: Hundreds of brand discounts via the Village app.
- Support: 24/7 Mental Health support via our Employee Assistance Programme.
Think You’ve Got the Right Energy?
We are not looking for perfect CVs, we are looking for great people. If you have a passion for driving commercial success and love creating memorable experiences for guests, we want to hear from you. Bring your personality, your drive, and your ambition. Hit apply, tell us why you love leading people, and let's see if our energies align.
P&G Manager employer: Bristol
At Village Hotel Club, we pride ourselves on being an exceptional employer that values individuality and fun in the workplace. As a General Manager, you will lead a vibrant team in a lively environment, with ample opportunities for personal and professional growth through our innovative training programmes. Enjoy a range of benefits including complimentary health memberships, flexible working hours, and a supportive culture that prioritises your well-being, making Village a fantastic place to build your career while delivering outstanding service to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land P&G Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bristol. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bristol
Don't be shy about reaching out to Bristol directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bristol and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bristol
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
