Visitor Experience Advisor in Bristol

Closing Date: 28/11/2025

Location/Division: BZP

Job Title: Visitor Experience Advisor

Salary: £25,755

Hours: 37.5pw

Location: Bristol Zoo Project

Contract Type: Permanent

Bristol Zoological Society, the conservation and education charity that runs and operates Bristol Zoo Project (previously Wild Place Project), higher education programmes and conservation projects across the world, is recruiting a Visitor Experience Advisor. This is an exciting opportunity to join the Visitor Experience team.

As a key member of our Visitor Experience team, you\’ll play a vital role in creating a warm and memorable experience for everyone who visits Bristol Zoo. This is a front-facing, dynamic role that combines customer service, administration, and communication across multiple channels.

Your main responsibilities will include:

• Being a welcoming and enthusiastic first point of contact for all visitors and members, delivering exceptional service at every opportunity.

• Supporting day-to-day reception operations and completing a range of administrative tasks for both the team and the wider organisation.

• Managing school group bookings, and promoting and processing memberships, experiences, and event sales.

• Accurately handling and maintaining direct debit payments, membership records, and other visitor-related transactions.

• Operating our busy switchboard and handling enquiries via phone, email, and social media in a professional and timely manner.

• Juggling a varied workload – working both independently and collaboratively to meet team objectives and deliver a high-quality visitor experience.

We\’re looking for a motivated, reliable, and flexible individual with a genuine passion for delivering world-class customer service. You\’ll thrive in a busy, visitor-facing environment and be committed to putting people at the heart of everything you do.

As a Disability Confident Employer if you identify yourself as disabled under the Equality Act 2010 definition and can demonstrate that you meet the essential criteria listed in the person specification, we will guarantee an interview. If you would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact

Benefits include:

• 30 days of annual leave (Pro-rated, inclusive of