Community Fundraising, Events & Volunteer Manager in Bristol

Position Overview

Location: Flexible hybrid mix of office-based in Bristol and home working

Direct reports: Community Partnerships & Events Fundraising Officer, Community Partnerships Events Fundraising Assistant, Volunteer Officer

Requirements: A valid driving licence and access to a car is essential for this role.

Do you enjoy building relationships and inspiring people to support a meaningful cause, while being an inspiring team leader and manager? This could be the role for you.

Role Purpose

As a senior member of the Bristol & Weston Hospitals Charity (BWHC) Fundraising & Marketing team, your main objective is to lead the development and management of our community fundraising programme to maximise income to meet annual targets. You will play a vital role in stewarding effective relationships to maximise support from our existing supporters and crucially, for driving new donor acquisition to ensure the sustainability of our work. Developing our community fundraising programme is essential to our income base and profile. Central to our work is supporting our volunteer fundraisers, driving participant numbers for challenge events, recruiting and engaging volunteers to help raise awareness of the impact of our hospitals across Bristol and Weston. Crucially, delivering on our 2025‐2030 strategy alongside the rest of the Fundraising and Marketing team will be a key part of your role.

Key Responsibilities

• Maximise fundraising income by managing and delivering overall recruitment and stewardship of fundraising groups, individual supporters (including in‐memory fundraisers and funeral collections), ambassadors and volunteers.
• Develop and manage the team, empowering them to deliver the BWHC 'In Aid of' strategic plan, focusing on expanding the network of supporters who fundraise for and are happy to represent BWHC externally.
• Develop, manage and deliver the BWHC Community Group plan, focusing on acquisition of new supporters and development of our retention plan.
• Raise income and profile through the development, management, promotion of a portfolio of events (BWHC events, third‐party events and In‐Aid of events), ensuring maximum participation.
• Develop and manage the team to deliver stewardship of in‐memory fundraisers and income from funeral collection.
• Work with the Hospital Partnership Manager to develop a strategic approach to increase levels of hospital staff fundraising.
• Manage and develop BWHC's trading offer, including overall management of the physical Fundraising Hub and development of online shop.
• Ensure exceptional, personalised but proportionate donor stewardship including continued development of product‐led stewardship e.g. in celebration.
• Oversee the recruitment, training, stewardship and management of volunteers to provide support across the charity.
• Work with the Brand & Marketing Team to create and deliver a media programme to maximise participation in BWHC activity.
• Work with the IG & Legacy Manager and Supporter Experience, Data & Insight Team to define, develop and deliver cross‐portfolio supporter journeys and consistent supporter care.

Leadership & Management

• Provide strong leadership and management to the Community Partnerships & Events Fundraising Officer, Community Partnerships & Event Assistant and Volunteer Officer to ensure they are encouraged and motivated to perform at their best, fulfil their role and achieve agreed targets/KPI's.

Strategy and Planning

• Contribute to the development and review of Fundraising & Marketing strategy.
• Accountability for Community Fundraising plan and maximising long‐term growth in this area.
• Develop, implement and monitor annual operational plans, budgets and income forecasting, and ensure internal reporting is completed.
• Ongoing evaluation of activity to ensure maximised return on investment.
• Keep up to date with relevant legislation and developments which affect the charity.
• Contribute to the overall work and reporting of the fundraising and communications team through excellent teamwork and cross‐team working.

Qualifications

• Demonstrable experience of community and events fundraising or the ability to clearly show transferable skills.
• A passion for supporter stewardship and proven experience of community and events fundraising engagement.
• Demonstrable experience of achieving and exceeding targets.
• Excellent people management and interpersonal skills, a confident networker and a real people person.
• Experience of leading others to achieve targets including recruiting and retaining fundraisers and volunteers.
• Ability to express the charity's vision to inspire support from a variety of audiences.
• IT skills: confident use of databases and ability to produce succinct and informative reports.
• Experience of budget setting and monitoring, strategy development, action planning and delivering new projects.
• Experience of working with fundraising CRM package and data segmentation processes (ideally Raisers Edge).
• Knowledge of Gift Aid and Data Protection legislation and the regulatory environment.

Skills and Personal Qualities

• Good analytical skills, particularly with data.
• A team player with strong cross‐team working skills.
• Excellent organisational skills with high standards, attention to detail and high degree of accuracy.
• Enthusiastic, self‐motivated and proactive. Able to organise and plan with conflicting demands and establishing clear priorities.
• Empathy with and understanding of the aims and objectives of Bristol & Weston Hospitals Charity.
• Dynamic, innovative and adaptable attitude to all tasks.
• A flexible, 'can‐do', proactive, enthusiastic and approachable style.
• Willingness to travel for events and supporter meetings, often outside of office hours.

Desirable

• Previous health sector experience.
• Membership of Chartered Institute of Fundraising.
• Car driver with own car.

Benefits

• 27 days annual holiday entitlement (pro‐rata) plus an additional day off on your birthday and a wellbeing day. Plus an additional two days leave after five years of service.
• Commitment to hybrid and flexible working.
• Competitive pension scheme – we match employee pension contributions up to 8% (minimum 5%).
• Additional support via our enhanced Employee Assistance Programme, including up to eight sessions with a licensed counsellor.
• Life assurance cover – 4× annual salary.
• Commitment to training and development with budget set aside.
• Medicash health plan – claim cash towards a range of medical costs.
• Free Blue Light Card that allows access to hundreds of discounts at major retailers.