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- Tasks: Manage customer requests and data, ensuring smooth operations and timely responses.
- Company: Bristol Water, a leader in the UK water sector with a commitment to sustainability.
- Benefits: Competitive salary, flexible leave options, employee share schemes, and wellness support.
- Other info: Friendly work culture with opportunities for professional growth and development.
- Why this job: Join a dynamic team making a real impact on essential services and the environment.
- Qualifications: Strong IT skills, analytical mindset, and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
Powered by Water, Driven by Purpose. At Bristol Water, we've been serving generations of families since 1846. Ensuring people in our communities have access to healthy water is paramount, which is why we work around the clock testing our water hundreds of times a day. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future.
Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and support farmers and landowners to improve water quality and wildlife. Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today.
Do you enjoy problem-solving, working with data and keeping complex processes running smoothly behind the scenes? If you like variety, collaboration and making a real impact, this could be the role for you. At Bristol Water, we support businesses across the non-household retail water market, managing the data, transactions and relationships that keep essential services flowing. We're now looking for a Wholesale Technical Advisor to join our Customer Hub on a 12-month fixed term basis.
This is a full-time role working 38 hours per week, Monday to Friday, 9:00am-5:00pm, and includes participation in a standby rota to support service requirements outside of normal working hours. This varied position blends customer interaction, systems, data and operational coordination - ideal for someone who enjoys working across teams and getting things right first time.
What you'll be doing:
- Managing retailer and customer requests across multiple systems, ensuring accurate and timely responses
- Monitoring and processing market transactions and data updates with the Market Operator
- Tracking jobs and coordinating with internal teams to ensure SLA targets are met
- Investigating and resolving complex queries across systems and operational teams
- Maintaining accurate property, supply point and billing records, including updates and corrections
- Producing performance reports and supporting continuous improvement of SLAs/OLAs
- Building strong relationships with retailers and acting as a key point of contact
- Participating in the standby rota to support out-of-hours requirements
- Supporting wider Customer Hub activity where required
What we're looking for:
- Strong IT and systems skills, with confidence working across multiple platforms
- An analytical mindset with experience using data and spreadsheets to solve problems
- Excellent organisation skills and the ability to prioritise workload effectively
- Strong communication skills and a customer-focused approach
- Ability to investigate issues and drive them through to resolution
- Experience in water, utilities or regulated environments is helpful but not essential
What's In It For You?
As well as a friendly, supportive working environment and opportunities for professional development, the role also offers:
- A competitive salary
- 23 days holiday rising to 27 over 5 years service
- Opportunity to buy or sell annual leave for added flexibility
- Opportunity to invest in Pennon Group plc through employee share schemes
- Support with wellbeing, including a free, confidential Employee Assistance Programme
- Flexible benefits scheme
- Access to thousands of discounts and offers via Pennon Perks
- Competitive contributory pension scheme
- And much more
Closing Date: 15th May 2026. Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values, which are essential to our success, are:
- Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
- Be You - We want you to bring your best every day. Be yourself and make your mark in your individual way.
- Be the Future - Embrace change. Drive Progress. Own the challenge.
Wholesale and Supply Queries Advisor employer: Bristol Water
Contact Detail:
Bristol Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wholesale and Supply Queries Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Bristol Water and understanding their values. Be ready to discuss how your skills align with their mission of providing healthy water and supporting sustainability efforts.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves managing complex queries, think of examples from your past experiences where you successfully resolved issues. This will show you're the right fit for the Wholesale and Supply Queries Advisor position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Bristol Water team.
We think you need these skills to ace Wholesale and Supply Queries Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Wholesale and Supply Queries Advisor role. Highlight your problem-solving skills and experience with data, as these are key aspects of the job. We want to see how you can make a real impact!
Show Off Your IT Skills: Since strong IT and systems skills are essential, don’t forget to mention any relevant software or platforms you’ve worked with. If you've got experience in utilities or regulated environments, let us know – it could give you an edge!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experiences. We appreciate straightforward communication, especially in a role that involves managing complex queries.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Bristol Water
✨Know Your Stuff
Before the interview, make sure you understand Bristol Water's mission and values. Familiarise yourself with their commitment to sustainability and community service. This will help you connect your answers to their goals and show that you're genuinely interested in the role.
✨Show Off Your Problem-Solving Skills
Since the role involves managing complex queries and data, prepare examples of how you've tackled similar challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your analytical mindset.
✨Be Ready to Discuss Data
Brush up on your IT and systems skills, especially if you've worked with spreadsheets or data management tools. Be prepared to discuss how you've used data to solve problems or improve processes in previous roles, as this is key for the Wholesale Technical Advisor position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the standby rota, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.