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- Tasks: Manage customer requests and data in the water sector, ensuring smooth operations.
- Company: Bristol Water, a leader in the UK water industry with a focus on sustainability.
- Benefits: Competitive salary, supportive team environment, and opportunities for skill development.
- Why this job: Join a mission-driven company making a real impact on communities and the environment.
- Qualifications: Strong IT skills, analytical mindset, and excellent communication abilities.
- Other info: Diverse and inclusive culture where your uniqueness is celebrated.
The predicted salary is between 30000 - 42000 £ per year.
At Bristol Water, we have been serving generations of families since 1846. Ensuring people in our communities have access to healthy water is paramount, which is why we work around the clock testing our water hundreds of times a day.
We are proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals include lowering our carbon footprint, planting 300,000 trees, restoring peatlands, and supporting farmers and landowners to improve water quality and wildlife.
Whether you are starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.
As a Wholesale Technical Advisor, you will manage retailer and customer requests through multiple systems, ensuring accurate and timely responses. Your responsibilities will include:
- Monitoring and processing market transactions and data updates with the Market Operator.
- Tracking jobs and coordinating with internal teams to ensure SLA targets are met.
- Investigating and resolving complex queries across systems and operational teams.
- Maintaining accurate property and billing records, including updates and corrections.
- Producing performance reports and supporting continuous improvement of SLAs/OLAs.
- Building strong relationships with retailers and acting as a key point of contact.
- Supporting wider Customer Hub activity where required.
We are looking for candidates with:
- Strong IT and systems skills, with confidence working across multiple platforms.
- An analytical mindset with experience using data and spreadsheets to solve problems.
- Excellent organisation and the ability to prioritise workload effectively.
- Strong communication skills and a customer-focused approach.
- The ability to investigate issues and drive them through to resolution.
- Experience in water, utilities or regulated environments - helpful but not essential.
What’s in it for you:
- A varied role combining data, systems and customer interaction.
- The chance to build expertise in the UK retail water market and regulatory environment.
- A supportive team environment with opportunities to develop technical and operational skills.
- Competitive salary and benefits within a well-established regional water company.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values, which are essential to our success, are:
- Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
- Be You - We want you to bring your best every day. Be yourself and make your mark in your individual way.
- Be the Future - Embrace change. Drive Progress. Own the challenge.
Wholesale and Supply Queries Advisor - 12 month FTC employer: Bristol Water
Contact Detail:
Bristol Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wholesale and Supply Queries Advisor - 12 month FTC
✨Tip Number 1
Get to know the company! Research Bristol Water and its values. When you understand their mission, you can tailor your conversations to show how you fit into their vision. This will make you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Prepare for the interview by practising common questions related to data management and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experience clearly and confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Wholesale and Supply Queries Advisor - 12 month FTC
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Wholesale and Supply Queries Advisor role. Highlight your relevant skills and experiences that match what we're looking for, like your IT skills and customer-focused approach.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex queries or data issues in the past. We love seeing candidates who can demonstrate an analytical mindset and a knack for resolving challenges.
Keep It Clear and Concise: When writing your application, be straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your strengths.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Bristol Water
✨Know Your Water
Familiarise yourself with Bristol Water's mission and values. Understand their commitment to sustainability and community service. This will help you connect your answers to their goals during the interview.
✨Show Off Your Data Skills
Since the role involves managing data and transactions, be prepared to discuss your experience with data analysis and problem-solving. Bring examples of how you've used spreadsheets or systems to resolve issues in previous roles.
✨Communication is Key
Highlight your communication skills by preparing to discuss how you've built relationships with customers or colleagues in the past. Think of specific instances where your customer-focused approach made a difference.
✨Prepare for Problem-Solving Questions
Expect questions that assess your analytical mindset. Prepare to walk through how you would investigate and resolve complex queries, showcasing your ability to think critically and drive issues to resolution.