At a Glance
- Tasks: Lead a dynamic team in delivering essential water network construction services.
- Company: Join Bristol Water, a leader in the UK water sector with a commitment to sustainability.
- Benefits: Generous holiday allowance, competitive salary, and opportunities for career growth.
- Other info: Collaborative environment with a focus on continuous improvement and community engagement.
- Why this job: Make a real impact on customer satisfaction and contribute to a greener future.
- Qualifications: Proven leadership experience in network construction and strong compliance knowledge.
The predicted salary is between 50000 - 60000 £ per year.
At Bristol Water, we've been serving generations of families since 1846. Ensuring people in our communities have access to healthy water is paramount, which is why we work around the clock testing our water hundreds of times a day.
We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals include lowering our carbon footprint, planting 300,000 trees, restoring peatlands, and supporting farmers and landowners to improve water quality and wildlife.
Are you ready to lead a dynamic, multi-disciplined team delivering essential water network construction services? Bristol Water is seeking a Network Construction Operations Manager to oversee our in-house teams responsible for repair and maintenance activities, including stop tap replacements, service repairs, and new connections.
Reporting to the Senior Manager, you'll be accountable for operational performance, health & safety, compliance, and continuous improvement across our network construction teams. This is a pivotal leadership role with real impact on customer satisfaction and service delivery.
Main Duties- Ensure the health & safety of all employees and contractors under your control.
- Manage technical interfaces between Network and internal/external stakeholders.
- Lead performance management for dig teams, plumbers, specialists, and support operatives.
- Ensure compliance with street works regulations and reduce customer risk.
- Resolve customer complaints promptly and effectively.
- Provide daily performance reports and drive continuous improvement.
- Collaborate on policy and process development across Network teams.
- Oversee depot operations and maintain site standards.
- Develop and manage material replenishment processes.
- Participate in 24/7 operational standby rota.
- Build strong relationships with local authorities.
- Conduct customer visits to prevent complaint escalation.
- Manage specific revenue costs and ensure installation quality.
- Act as delegate for the Senior Manager when required.
- Ensure our high standards of customer service are maintained.
- Proven leadership experience in network construction or utilities operations.
- Strong understanding of health & safety, compliance, and street works regulations.
- Excellent stakeholder management and communication skills.
- Ability to analyse performance data and implement improvements.
- Experience managing multi-skilled teams in a fast-paced environment.
- Customer-focused mindset with a proactive approach to problem-solving.
- Full UK driving licence and willingness to participate in standby rota.
Network Construction Manager in London employer: Bristol Water
At Bristol Water, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and community impact. Our employees benefit from continuous growth opportunities and the chance to contribute to a sustainable future, all while working in a dynamic environment dedicated to providing essential services to our local communities.
