At a Glance
- Tasks: Lead customer communications and develop strategies that prioritise customer needs.
- Company: Join a dynamic team at Bristol Water and SES Water.
- Benefits: Enjoy generous holidays, bonuses, health benefits, and career development.
- Other info: Collaborative environment with opportunities for growth and transformation.
- Why this job: Make a real impact on thousands of customers every day.
- Qualifications: Experience in customer communications and strong management skills required.
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
About the role
As our Customer Communications Manager, you’ll develop and deliver customer communication strategies that align with our corporate goals and regulatory standards. You’ll oversee messaging across all channels — from routine updates and proactive campaigns, to crisis communications during incidents like supply interruptions or emergency repairs.
Working closely with our digital, customer service, operations, and external partners, you’ll create engaging materials, monitor communication performance, and continuously improve the customer experience. You’ll also manage and develop a Customer Communications Specialist, playing a key role in our collaborative, customer-focused team.
What you’ll be doing:
* Develop and implement customer communications strategies across owned and paid-for channels
* Ensure all customer-facing messages are clear, accurate, inclusive, and compliant with regulatory and brand standards
* Collaborate with designers, digital teams, and external partners to produce engaging content
* Evaluate campaign impact using data and customer feedback to tailor communications
* Support communication strategies for vulnerable customers and regulatory reporting
* Build strong relationships with internal teams and external stakeholders
* Manage and develop a Customer Communications Specialist
What we\'re looking for:
* Strong experience in customer communications and/or marketing
* Proven line management skills
* Excellent written and verbal communication skills with a strong grasp of plain English and tone of voice
* Ability to simplify technical or regulatory language for broad customer understanding
* Strong planning, prioritisation, and project management skills
* Data-driven mindset focused on improving customer outcomes and experiences
* Familiarity with customer journey mapping and channel strategy
* Budget and financial management experience
*
Why you’ll love working with us:
We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us.
Be part of transformational change, helping us deliver and optimise new customer servicing and marketing capabilities
Work collaboratively with passionate teams dedicated to going above and beyond for our customers
Make a real, positive impact every day on the lives of thousands of customers
In return, we offer an excellent range of benefits including:
Generous holiday allowance plus bank holidays
A discretionary Bonus
Competitive Contributory Pension
Share-save Scheme
Various health benefits
Wellbeing support programmes
A range of Group Discounts
Cycle to Work Scheme
Financial support services
And plenty more
Customer Communications Manager in Dundry employer: Bristol Water
Join us as a Customer Communications Manager in Bristol, where you'll play a pivotal role in shaping customer engagement across our water brands. We pride ourselves on a collaborative work culture that prioritises employee development and well-being, offering generous benefits and opportunities for career growth. Be part of a team that makes a meaningful impact on the community while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Communications Manager in Dundry
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your responses to show how your experience aligns with their goals, especially in customer communications. We want to see that you’re genuinely interested in making a difference!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your thoughts clearly and showcasing your communication skills, which are crucial for the Customer Communications Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Communications Manager in Dundry
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Communications Manager role. Highlight your experience in customer communications and how it aligns with our goals at Bristol Water and SES Water. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills:Since this role is all about clear and engaging messaging, demonstrate your excellent written communication skills right from your application. Use plain English and a friendly tone to reflect the kind of communication we value at StudySmarter.
Highlight Your Data-Driven Mindset:We love candidates who can use data to improve customer experiences. Share examples of how you've evaluated campaign impacts or used customer feedback to tailor communications in your previous roles. This will show us you're the right fit for our data-driven approach!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Bristol Water
✨Know Your Audience
Before the interview, research Bristol Water and SES Water thoroughly. Understand their values, mission, and recent projects. This will help you tailor your responses to show how your experience aligns with their goals and customer-centric approach.
✨Showcase Your Communication Skills
As a Customer Communications Manager, your ability to communicate clearly is crucial. Prepare examples of how you've simplified complex information for customers in the past. Use plain English in your answers during the interview to demonstrate your grasp of effective communication.
✨Prepare for Scenario Questions
Expect questions about handling crisis communications or developing strategies for vulnerable customers. Think of specific situations where you successfully managed similar challenges and be ready to discuss the outcomes and what you learned from them.
✨Highlight Your Collaborative Spirit
This role involves working closely with various teams. Be prepared to discuss how you've built strong relationships with colleagues and external partners in previous roles. Share examples that showcase your teamwork and project management skills to illustrate your fit for their collaborative culture.
