At a Glance
- Tasks: Be the friendly face of Bristol Water, welcoming visitors and managing calls.
- Company: Join a leading water company committed to sustainability and community.
- Benefits: Enjoy a competitive salary, 26 days holiday, and flexible benefits.
- Other info: Embrace diversity and be part of a culture that values uniqueness.
- Why this job: Make a real impact in a supportive environment while developing your career.
- Qualifications: Customer-facing experience and strong communication skills are preferred.
The predicted salary is between 29000 - 35000 £ per year.
At Bristol Water, we have been serving generations of families since 1846. Ensuring people in our communities have access to healthy water is paramount, which is why we work around the clock testing our water hundreds of times a day.
We are recruiting a professional and friendly Receptionist on a permanent, full-time basis to provide front-of-house and administrative support. This role is responsible for ensuring a positive and professional experience for visitors, callers, and colleagues.
Key Duties:
- Acting as first point of contact for visitors and telephone calls
- Managing visitor sign-in procedures and meeting room bookings
- Answering and directing calls and emails
- Handling incoming and outgoing post and deliveries
- Providing general administrative support
- Maintaining a tidy and professional reception area
Candidate Requirements:
- Previous receptionist or customer-facing experience preferred
- Excellent communication and organisational skills
- Professional and approachable manner
- Confident using Microsoft Office
- Reliable and punctual
What we offer:
- Competitive salary and benefits package
- Comprehensive training and ongoing development
- Opportunities for progression within the Pennon Group
- Supportive and inclusive working environment
- The chance to be part of a business that plays a vital role in delivering essential water services
As well as a friendly, supportive working environment and opportunities for professional development, the role also offers:
- A competitive salary
- 26 days holiday
- Opportunity to buy or sell annual leave for added flexibility
- Opportunity to invest in Pennon Group plc through employee share schemes
- Support with wellbeing, including a free, confidential Employee Assistance Programme
- Flexible benefits scheme
- Access to thousands of discounts and offers via Perkbox
- Competitive contributory pension scheme
- And much more
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
- Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
- Be You - We want you to bring your best every day. Be yourself and make your mark in your individual way.
- Be the Future - Embrace change. Drive Progress. Own the challenge.
Receptionist in Bristol employer: Bristol Water
At Bristol Water, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and community impact. Our employees benefit from continuous growth opportunities and the chance to contribute to a sustainable future, all while working in a dynamic environment dedicated to providing essential services to our local communities.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bristol Water. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bristol Water before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bristol Water:Your cover letter is your chance to shine! Tell us why you want to work at Bristol Water specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bristol Water!
How to prepare for a job interview at Bristol Water
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
