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- Tasks: Provide top-notch customer service and support for water-related enquiries.
- Company: Join Bristol Water, a leader in the UK water sector with a purpose-driven mission.
- Benefits: Competitive salary, bonuses, flexible leave, and discounts on various services.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Customer service experience and strong communication skills are a plus.
- Other info: Enjoy a supportive team environment with opportunities for personal growth.
The predicted salary is between 22000 - 29000 £ per year.
Powered by Water, Driven by Purpose. At Bristol Water, we have been serving generations of families since 1846. Ensuring people in our communities have access to healthy water is paramount, which is why we work around the clock testing our water hundreds of times a day.
We are proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals include lowering our carbon footprint, planting 300,000 trees, restoring peatlands, and supporting farmers and landowners to improve water quality and wildlife.
About the Role: Do you have a passion for great customer service? Bristol Water is looking for a Customer Advisor to join our Customer Hub. This is a fantastic opportunity for you to join us working various shifts to help ensure each and every customer's experience is a great one! As an Operational Customer Advisor, you will be passionate about ensuring that customers always receive the best possible service. Working on a permanent, full-time basis, you will receive a competitive basic salary of £26,068.14.
Working in a small and supportive team, this varied role will require excellent customer service skills and the ability to react quickly in an empathic and calm manner. You will be providing advice and guidance about a variety of issues, ranging from water pressure and water quality questions to emergencies within customers' homes, or simply keeping them updated about progress and checking satisfaction levels.
What You’ll Be Doing:
- Answering telephone, email and written enquiries and complaints as quickly as possible to help our customers.
- Work through varied customer enquiries by either offering advice and information where possible, or by referring the enquiry to the appropriate department.
- Keep the customer informed at all stages of the investigation into their query so they are informed and have a realistic expectation of the timescale for resolution.
- Help to keep up our high standards of customer service.
- Process Bristol Water’s Customer Promise and GSS Payments to the customer accurately and on time.
- Keep up to date with operational water processes and water quality issues so you can give advice and reassurance to customers.
- Proactively keep customers informed of interruptions to their water supply.
- Record all activity to comply with regulation set by OFWAT.
- Maintain and update the Special Needs and Vulnerable Customers register.
- Be available to work on a standby basis one week in every six outside of usual working hours when called on in emergencies, with additional payments for you.
- Covering various shifts over each 6-week period.
What We’re Looking For:
- All the training you’ll need will be provided, but ideally you will have some experience supporting customers.
- Confident working on the computer.
- Excellent written and verbal communication skills.
- Empathetic approach.
- Good problem solver.
This is a full-time role working an average of 38 hours per week covering various shifts over each 6-week period to help make sure our customers are supported. Above all, you will need to demonstrate our competencies and core values: BE ROCK SOLID, BE YOU, BE THE FUTURE.
What’s In It For You?
- A competitive salary of £26,068.14.
- Up to 5% bonus.
- Weekly on-call rota (working one week in seven) with £148 standby payment (increasing to £176 for weeks with one bank holiday or £213 for weeks with two bank holidays) plus overtime for any call outs.
- Opportunity to increase your earnings through overtime and the picking up of additional standby weeks.
- 31 days holiday including bank holidays.
- Opportunity to buy or sell annual leave to offer you extra flexibility.
- Free car parking for when you’re in the office.
- Invest in Pennon Group plc through our employee share schemes.
- Support with your wellbeing, and a free, confidential Employee Assistance Programme.
- Flexible benefits scheme.
- Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more through Perkbox.
- Competitive Contributory Pension scheme.
- And plenty more.
Closing Date: Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are: Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. Be You - We want you to bring your best every day. Be yourself and make your mark in your individual way. Be the Future - Embrace change. Drive Progress. Own the challenge.
Operational Customer Advisor in Bristol employer: Bristol Water
Contact Detail:
Bristol Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Customer Advisor in Bristol
✨Tip Number 1
Get to know the company! Research Bristol Water and its values. When you understand their mission, you can tailor your conversations to show how you fit into their vision of providing excellent customer service.
✨Tip Number 2
Practice your communication skills! As an Operational Customer Advisor, you'll need to be clear and empathetic. Role-play common customer scenarios with a friend to build your confidence before the interview.
✨Tip Number 3
Show your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Bristol Water team. Don’t miss out on this opportunity!
We think you need these skills to ace Operational Customer Advisor in Bristol
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for great customer service shine through. Share any relevant experiences where you’ve gone above and beyond to help customers, as this is key for us at Bristol Water.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and qualities mentioned in the job description. Highlight your problem-solving abilities and empathetic approach, as these are crucial for the Operational Customer Advisor role.
Be Clear and Concise: Keep your written application clear and to the point. Use straightforward language and avoid jargon. We want to see your communication skills in action, so make it easy for us to understand your experiences and qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bristol Water
✨Know Your Stuff
Before the interview, make sure you brush up on Bristol Water's services and values. Understand their commitment to customer service and sustainability. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As an Operational Customer Advisor, empathy is key. Prepare examples from your past experiences where you've successfully handled customer queries or complaints with a calm and understanding approach. This will demonstrate your ability to connect with customers effectively.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the questions being asked and respond thoughtfully. This not only shows respect but also highlights your communication skills, which are crucial for this role.
✨Be Ready for Scenarios
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to think on your feet or manage a difficult customer interaction. Prepare to discuss how you would handle various customer service challenges they might present.