Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support operational teams to ensure clean, reliable drinking water for the community.
- Company: Bristol Water, a leader in the UK water sector with a commitment to sustainability.
- Benefits: Competitive salary, flexible leave options, employee discounts, and wellness support.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Customer service experience, strong organisational skills, and good IT proficiency.
- Other info: Join a diverse team that values inclusion and personal growth.
The predicted salary is between 25807 - 25807 £ per year.
At Bristol Water, we have been serving generations of families since 1846. Ensuring people in our communities have access to healthy water is paramount, which is why we work around the clock testing our water hundreds of times a day.
We are proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals include lowering our carbon footprint, planting 300,000 trees, restoring peatlands, and supporting farmers and landowners to improve water quality and wildlife.
As a Network Services Technical Assistant, you will play an important role in supporting the operational teams that keep our water network running smoothly. You will work across programmes such as Smart Metering, Meter Options, and the Lead-Free Bristol programme, helping to manage customer enquiries, maintain accurate operational data, and support the coordination of field teams delivering work across the network.
What you’ll be doing:
- Responding to customer enquiries via phone and email and supporting first-stage complaint resolution.
- Managing shared inboxes and work queues to meet response times and service targets.
- Triaging customer applications and raising work orders within company systems.
- Coordinating appointments and supporting scheduling of operational field teams.
- Maintaining accurate data in systems such as SAP and FFA to support operational reporting.
- Liaising with planners, customer service teams, and contractors to resolve routine issues.
- Supporting onboarding of new team members and providing guidance on systems and processes.
- Identifying small process improvements to help the team work more efficiently.
What we’re looking for:
- Experience in a customer service or administrative role within a busy environment.
- Strong organisational skills and attention to detail.
- Confident communicator able to deal with customers and colleagues professionally.
- Good IT skills and experience using business systems (SAP or similar desirable).
- Ability to manage multiple tasks and meet deadlines.
- A proactive, team-focused approach with a commitment to delivering excellent customer service.
What’s in it for you:
- A competitive salary of £25,907.
- Up to 5% bonus.
- Generous holiday allowance.
- Opportunity to buy or sell annual leave to offer you extra flexibility.
- Free car parking for when you’re in the office.
- Invest in Pennon Group plc through our employee share schemes.
- Support with your wellbeing, and a free, confidential Employee Assistance Programme.
- Flexible benefits scheme.
- Access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms, and much more.
- Competitive Contributory Pension scheme.
- And plenty more.
Closing Date: 30th March 2026. Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
- Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
- Be You - We want you to bring your best every day. Be yourself and make your mark in your individual way.
- Be the Future - Embrace change. Drive Progress. Own the challenge.
Network Services Technical Assistant in Bristol employer: Bristol Water
Contact Detail:
Bristol Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Services Technical Assistant in Bristol
✨Tip Number 1
Get to know the company! Research Bristol Water and its values. When you understand their mission, you can tailor your conversations to show how you align with their goals. This will make you stand out during interviews.
✨Tip Number 2
Practice your communication skills! As a Network Services Technical Assistant, you'll be dealing with customers and colleagues regularly. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks in previous roles. Being able to demonstrate your ability to juggle responsibilities will impress interviewers and show you're ready for the fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Bristol Water team. Let’s make a splash together!
We think you need these skills to ace Network Services Technical Assistant in Bristol
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service or administrative roles. We want to see how you've handled enquiries and resolved issues in the past, so share specific examples that showcase your skills!
Be Organised and Detail-Oriented: Since this role involves managing multiple tasks and maintaining accurate data, it's crucial to demonstrate your organisational skills. Mention any tools or methods you use to stay organised and ensure accuracy in your work.
Communicate Clearly: As a Network Services Technical Assistant, you'll be liaising with customers and colleagues regularly. Use clear and professional language in your application to show us that you're a confident communicator who can handle various situations effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out on the opportunity to join our team!
How to prepare for a job interview at Bristol Water
✨Know Your Stuff
Before the interview, make sure you understand Bristol Water's mission and values. Familiarise yourself with their initiatives like Smart Metering and the Lead-Free Bristol programme. This will show that you're genuinely interested in the role and the company.
✨Show Off Your Customer Service Skills
Since the role involves responding to customer enquiries, be ready to share examples from your past experiences where you successfully handled customer issues. Highlight your communication skills and how you resolved complaints effectively.
✨Get Organised
Demonstrate your organisational skills by discussing how you manage multiple tasks and meet deadlines. You could even prepare a brief example of a time when you improved a process or managed a busy workload efficiently.
✨Be a Team Player
Bristol Water values teamwork, so be prepared to discuss how you've collaborated with others in previous roles. Share instances where you supported colleagues or contributed to team goals, showing that you can fit into their culture.