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- Tasks: Manage customer requests and data across multiple systems while solving complex queries.
- Company: Join Bristol Water, a leader in the UK water sector with a commitment to sustainability.
- Benefits: Competitive salary, flexible leave options, employee share schemes, and wellness support.
- Other info: Friendly environment with opportunities for professional growth and a focus on diversity.
- Why this job: Make a real impact in a role that blends customer interaction and operational coordination.
- Qualifications: Strong IT skills, analytical mindset, and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
At Bristol Water, we've been serving generations of families since 1846. Ensuring people in our communities have access to healthy water is paramount, which is why we work around the clock testing our water hundreds of times a day.
We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals include lowering our carbon footprint, planting 300,000 trees, restoring peatlands, and supporting farmers and landowners to improve water quality and wildlife.
This is a full-time role working 38 hours per week, Monday to Friday, 9:00am-5:00pm, and includes participation in a standby rota to support service requirements outside of normal working hours. This varied position blends customer interaction, systems, data, and operational coordination - ideal for someone who enjoys working across teams and getting things right first time.
What you'll be doing:
- Managing retailer and customer requests across multiple systems, ensuring accurate and timely responses
- Monitoring and processing market transactions and data updates with the Market Operator
- Tracking jobs and coordinating with internal teams to ensure SLA targets are met
- Investigating and resolving complex queries across systems and operational teams
- Maintaining accurate property, supply point, and billing records, including updates and corrections
- Producing performance reports and supporting continuous improvement of SLAs/OLAs
- Building strong relationships with retailers and acting as a key point of contact
- Participating in the standby rota to support out-of-hours requirements
- Supporting wider Customer Hub activity where required
What we're looking for:
- Strong IT and systems skills, with confidence working across multiple platforms
- An analytical mindset with experience using data and spreadsheets to solve problems
- Excellent organisation skills and the ability to prioritise workload effectively
- Strong communication skills and a customer-focused approach
- Ability to investigate issues and drive them through to resolution
- Experience in water, utilities or regulated environments is helpful but not essential
What's In It For You?
- A competitive salary
- 23 days holiday rising to 27 over 5 years service
- Opportunity to buy or sell annual leave for added flexibility
- Opportunity to invest in Pennon Group plc through employee share schemes
- Support with wellbeing, including a free, confidential Employee Assistance Programme
- Flexible benefits scheme
- Access to thousands of discounts and offers via Pennon Perks
- Competitive contributory pension scheme
- And much more
Closing Date: 15th May 2026. Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values, which are essential to our success, are:
- Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
- Be You - We want you to bring your best every day. Be yourself and make your mark in your individual way.
- Be the Future - Embrace change. Drive Progress. Own the challenge.
Customer Service Advisor Wholesale & Supply Queries in Bristol employer: Bristol Water
Contact Detail:
Bristol Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Wholesale & Supply Queries in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees at Bristol Water on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the application process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by researching common customer service scenarios. Think about how you would handle complex queries and keep processes running smoothly. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your analytical mindset! Be ready to discuss how you've used data and spreadsheets in past roles. Bring examples of how you’ve solved problems using these skills – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our team at Bristol Water.
We think you need these skills to ace Customer Service Advisor Wholesale & Supply Queries in Bristol
Some tips for your application 🫡
Show Your Passion for Water: When you're writing your application, let us know why you're excited about working in the water sector. Share any personal experiences or interests that connect you to our mission of providing healthy water to communities.
Highlight Your Problem-Solving Skills: Since this role involves tackling complex queries, make sure to showcase your analytical mindset. Use examples from your past experiences where you've successfully resolved issues or improved processes.
Be Clear and Concise: We appreciate straightforward communication! Keep your application clear and to the point. Avoid jargon and ensure your skills and experiences are easy to understand, especially when discussing your IT and systems skills.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Bristol Water
✨Know Your Stuff
Before the interview, make sure you understand Bristol Water's mission and values. Familiarise yourself with their commitment to sustainability and community service. This will help you connect your answers to their goals and show that you're genuinely interested in the role.
✨Show Off Your Problem-Solving Skills
Since the role involves managing complex queries and data, prepare examples from your past experiences where you've successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your analytical mindset.
✨Be Ready to Discuss Data
Brush up on your IT and systems skills, especially if you've worked with spreadsheets or data management tools. Be prepared to discuss how you've used data to solve problems in previous roles, as this is a key part of the job.
✨Emphasise Communication and Teamwork
Bristol Water values collaboration, so be ready to talk about how you've built strong relationships in past roles. Share specific examples of how you've worked with teams to meet targets and improve processes, showcasing your customer-focused approach.