Network Services Technical Assistant in Bath

Powered by Water, Driven by Purpose. At Bristol Water, we've been serving generations of families since 1846. Ensuring people in our communities have access to healthy water is paramount, which is why we work around the clock testing our water hundreds of times a day. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and support farmers and landowners to improve water quality and wildlife. Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today.

Are you organised, customer-focused and confident managing multiple priorities in a fast-paced environment? We're looking for a Network Services Technical Assistant to join our Network Services team on a 12-month fixed term contract, supporting the delivery of a high-quality, right-first-time service for our customers.

About the role: As a Network Services Technical Assistant, you'll provide essential operational and administrative support across a range of customer-facing services, including Meter Options, Smart Metering and the Lead-Free Bristol Programme. This fixed-term opportunity offers hands-on experience in a busy operational environment, where accuracy, organisation and customer care are key. Working closely with colleagues across Customer Service, Planning, Network teams and external partners, you'll help keep workflows running smoothly, ensure data integrity across systems and support effective scheduling of field teams throughout the contract period.

What you'll be doing:

• Handle customer enquiries via phone and email, resolving issues at first contact where possible and escalating when appropriate.
• Manage multiple inboxes and high volumes of calls in line with SLAs.
• Proactively contact customers to arrange appointments and send reminders.
• Triage applications, raise work orders and support scheduling of field teams.
• Monitor work queues, review upcoming and overdue jobs, and flag issues early.
• Carry out daily administrative tasks and maintain accurate data across systems.
• Support KPI reporting through basic performance data collection.
• Provide practical support to colleagues using systems such as SAP, FFA and contractor portals.
• Offer first-line assistance and mentoring to colleagues on routine queries.
• Support onboarding of new starters and help maintain training materials and procedures.
• Identify minor process issues and share improvement ideas with the wider team.

What we're looking for:

• Strong customer service and communication skills.
• Ability to manage multiple tasks and deadlines with a high level of accuracy.
• Confidence working with IT systems and handling data (experience with SAP or similar systems is desirable).
• A proactive, organised approach with strong attention to detail.
• Ability to work collaboratively with a range of internal teams and external partners.
• Experience in an administrative, customer service or operational support role is desirable.

What's in it for you: We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We're one of the largest companies in the Southwest and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits including generous holiday allowance plus.