At a Glance
- Tasks: Support operational teams to ensure clean, reliable drinking water for the community.
- Company: Bristol Water, part of Pennon Group, committed to a greener future.
- Benefits: Competitive salary, bonus opportunities, flexible leave, and employee discounts.
- Other info: Join a diverse team that values inclusion and personal growth.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Customer service experience, strong organisational skills, and good IT proficiency.
The predicted salary is between 22000 - 26000 £ per year.
At Bristol Water, we have been serving generations of families since 1846. Ensuring people in our communities have access to healthy water is paramount, which is why we work around the clock testing our water hundreds of times a day.
We are proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals include lowering our carbon footprint, planting 300,000 trees, restoring peatlands, and supporting farmers and landowners to improve water quality and wildlife.
As a Network Services Technical Assistant, you will play an important role in supporting the operational teams that keep our water network running smoothly. You will work across programmes such as Smart Metering, Meter Options, and the Lead-Free Bristol programme, helping manage customer enquiries, maintain accurate operational data, and support the coordination of field teams delivering work across the network.
What you’ll be doing:
- Responding to customer enquiries via phone and email and supporting first-stage complaint resolution.
- Managing shared inboxes and work queues to meet response times and service targets.
- Triaging customer applications and raising work orders within company systems.
- Coordinating appointments and supporting scheduling of operational field teams.
- Maintaining accurate data in systems such as SAP and FFA to support operational reporting.
- Liaising with planners, customer service teams, and contractors to resolve routine issues.
- Supporting onboarding of new team members and providing guidance on systems and processes.
- Identifying small process improvements to help the team work more efficiently.
What we’re looking for:
- Experience in a customer service or administrative role within a busy environment.
- Strong organisational skills and attention to detail.
- Confident communicator able to deal with customers and colleagues professionally.
- Good IT skills and experience using business systems (SAP or similar desirable).
- Ability to manage multiple tasks and meet deadlines.
- A proactive, team-focused approach with a commitment to delivering excellent customer service.
What’s in it for you:
- A competitive salary of £26,000-£30,000 dependent upon experience.
- Up to 5% bonus.
- Weekly on-call rota (working one week in seven) with £148 standby payment (increasing to £176 for weeks with one bank holiday or £213 for weeks with two bank holidays) plus overtime for any call outs.
- Opportunity to increase your earnings through overtime and the picking up of additional standby weeks.
- 31 days holiday including bank holidays.
- Opportunity to buy or sell annual leave to offer you extra flexibility.
- Free car parking for when you’re in the office.
- Invest in Pennon Group plc through our employee share schemes.
- Support with your wellbeing, and a free, confidential Employee Assistance Programme.
- Flexible benefits scheme.
- Access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms, and much more through Perkbox.
- Competitive Contributory Pension scheme.
Closing Date: 30th March 2026. Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
- Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
- Be You - We want you to bring your best every day. Be yourself and make your mark in your individual way.
- Be the Future - Embrace change. Drive Progress. Own the challenge.
Network Administrator in Bath employer: Bristol Water
At Bristol Water, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and individual contributions. With competitive salaries, generous holiday allowances, and opportunities for professional growth within the Pennon Group, our employees can thrive while making a meaningful impact in their communities. Join us to be part of a team dedicated to delivering essential services and driving sustainability initiatives in a friendly environment.
StudySmarter Expert Advice🤫
We think this is how you could land Network Administrator in Bath
✨Tip Number 1
Network, network, network! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Bristol Water and understanding their values. Show them you’re not just another candidate; you’re genuinely interested in making a difference in your community.
✨Tip Number 3
Practice your communication skills! As a Network Services Technical Assistant, you'll be dealing with customers and colleagues regularly. Role-play common scenarios to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Bristol Water.
We think you need these skills to ace Network Administrator in Bath
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Network Administrator role. Highlight your customer service experience and any relevant IT skills, especially if you've worked with systems like SAP. We want to see how you can bring your unique flair to our team!
Show Off Your Organisational Skills:In your application, give examples of how you've managed multiple tasks or projects in a busy environment. We love candidates who can juggle responsibilities while keeping everything on track, so let us know how you do it!
Communicate Clearly:Since you'll be dealing with customer enquiries, it's important to demonstrate your communication skills. Use clear and concise language in your application, and maybe share a brief story about a time you resolved a customer issue effectively. We appreciate good communicators!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team at Bristol Water!
How to prepare for a job interview at Bristol Water
✨Know Your Stuff
Before the interview, make sure you understand Bristol Water's mission and values. Familiarise yourself with their initiatives like Smart Metering and the Lead-Free Bristol programme. This shows you're genuinely interested in the role and the company.
✨Show Off Your Customer Service Skills
Since the role involves responding to customer enquiries, prepare examples from your past experiences where you successfully handled customer issues. Highlight your communication skills and how you resolved complaints effectively.
✨Get Organised
Demonstrate your organisational skills by discussing how you manage multiple tasks. You could mention specific tools or methods you use to stay on top of your workload, especially in a busy environment.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics or the challenges they face in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
