At a Glance
- Tasks: Lead a dynamic billing team, ensuring accurate and timely billing services.
- Company: SES Business Water, part of Pennon Group, committed to a greener future.
- Benefits: Competitive salary, bonus scheme, healthcare benefits, and generous annual leave.
- Other info: Hybrid working model with opportunities for professional development.
- Why this job: Shape your career while making a real impact in the water sector.
- Qualifications: Experience in billing management and strong leadership skills required.
The predicted salary is between 43000 - 45500 £ per year.
SES Business Water provides water and wastewater services for businesses across England and Scotland. Our customers include major high street retailers, supermarkets, hospitality and leisure, local and national government, NHS, independent schools, manufacturing, food processing and an international airport. We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future.
Billing Team Manager Location: Redhill, Surrey (Hybrid – 1–2 days per week in the office) Salary: £43,000 - £45,500 per annum + excellent benefits Basis: Permanent | Full Time | 40 Hours Per Week
Are you an experienced billing professional with a passion for leading teams and driving operational excellence? SES Business Water is looking for a Billing Team Manager to lead our Billing Team, ensuring accurate, timely and compliant billing services for our customers. This is a fantastic opportunity to take ownership of a critical function, develop a high-performing team and play a key role in improving customer outcomes.
As Billing Team Manager, you'll oversee day-to-day billing operations, manage team performance, resolve complex billing issues and drive continuous improvement across processes, systems and controls.
What You'll Be Doing
- Leading and developing a team of Billing Advisors, creating a culture of accountability, collaboration and excellence.
- Managing the billing portfolio, including unbilled accounts, billing exceptions, failed bills, rebilling activity and aged billing actions.
- Overseeing billing runs and ensuring robust controls and quality checks are in place.
- Acting as the escalation point for complex billing queries, complaints and operational risks.
- Monitoring performance against KPIs and producing insightful management reporting.
- Identifying process improvements and supporting system enhancements, automation and AI-driven solutions.
- Working closely with Customer Service, Credit Control, Key Accounts, Sales, Metering, Wholesale and IT teams to resolve issues and improve customer experience.
- Coaching and mentoring team members to build capability and support career development.
- Ensuring billing processes remain compliant, controlled and consistently followed.
What We're Looking For
Essential
- Experience leading or managing a billing team in a customer-focused environment.
- Strong understanding of billing processes, controls and performance management.
- Proven ability to manage workloads, priorities and service delivery targets.
- Experience dealing with complex billing queries and customer issues.
- Excellent people leadership, coaching and communication skills.
- Strong analytical and problem-solving abilities.
- High attention to detail and commitment to accuracy.
- Good working knowledge of Microsoft Office, particularly Excel.
- GCSE Maths and English (or equivalent).
Desirable
- Experience within the utilities sector, particularly water billing.
- Knowledge of wholesale market processes and utility billing systems.
- Experience with process improvement, automation or AI-enabled solutions.
- Understanding of regulatory and compliance requirements within utilities.
Benefits
- Competitive Salary – Based on experience and skills
- Bonus Scheme – Rewarding your performance
- Pension Scheme – Helping you plan for your future
- Healthcare Benefits – Access to employee assistance programs
- Professional Development – Support for career growth with training opportunities
- Employee Discounts – On various products and services
- Generous Annual Leave – Take time to recharge with our holiday entitlement
Closing Date: 31st August 2026
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. Be You - We want you to bring your best every day. Be yourself and make your mark in your individual way. Be the Future - Embrace change. Drive Progress. Own the challenge.
Billing Team Manager in Redhill employer: Bristol Water plc
As a Customer Leakage Administrator at South West Water, you'll be part of a dynamic team dedicated to delivering exceptional service in the beautiful locations of Cornwall and Exeter. We pride ourselves on fostering a supportive work culture that values collaboration, professional growth, and employee well-being, offering opportunities for training and development to help you thrive in your career. Join us and enjoy the unique advantage of working in a role that not only contributes to the community but also provides a fulfilling and rewarding experience.
