At a Glance
- Tasks: Support our Leakage Delivery Team with key admin tasks and customer interactions.
- Company: Join South West Water, a leader in water management and sustainability.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for growth.
- Other info: Collaborative team environment with a focus on personal development.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: GCSEs in Maths and English; NVQ Level 3 in Business Administration preferred.
The predicted salary is between 20000 - 25600 £ per year.
Job Role
As a Customer Leakage Administrator, you'll provide key administrative support to our Leakage Delivery Team, helping ensure work is planned, coordinated and delivered effectively.
Your responsibilities will include
- Managing customer and operational workflows through shared inboxes and company systems.
- Responding to customer enquiries via phone and email with professionalism and empathy.
- Supporting the planning and scheduling of field-based leakage teams.
- Creating and maintaining accurate work records, reports and case histories.
- Raising purchase orders and processing supplier transactions.
- Coordinating team diaries, meetings, training schedules and operational activities.
- Producing performance reports and supporting service delivery targets.
What We're Looking For
We're seeking someone who is organised, detail-oriented and enjoys working as part of a collaborative team.
Essential Requirements
- GCSEs (or equivalent) including Maths and English.
- NVQ Level 3 in Business Administration or equivalent experience.
- Previous experience in a busy administrative or office-based role.
- Excellent communication and customer service skills.
- Strong organisational skills and ability to manage competing priorities.
- Good IT skills and experience using business systems and Microsoft Office applications.
- Ability to work independently and collaboratively within a team environment.
Desirable
- Experience supporting operational or field-based teams.
- Experience with scheduling, workflow management or utilities operations.
- Knowledge of purchase ordering and administrative financial processes.
Mandatory DBS check is required as part of the onboarding process.
Customer Leakage Administrator South West Water Operations and Field Work Cornwall, Exeter, ... in Plymouth employer: Bristol Water plc
As a Customer Leakage Administrator at South West Water, you'll be part of a dynamic team dedicated to delivering exceptional service in the beautiful locations of Cornwall and Exeter. We pride ourselves on fostering a supportive work culture that values collaboration, professional growth, and employee well-being, offering opportunities for training and development to help you thrive in your career. Join us and enjoy the unique advantage of working in a role that not only contributes to the community but also provides a fulfilling and rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Leakage Administrator South West Water Operations and Field Work Cornwall, Exeter, ... in Plymouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bristol Water plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bristol Water plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Leakage Administrator South West Water Operations and Field Work Cornwall, Exeter, ... in Plymouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bristol Water plc:Your cover letter is your chance to shine! Tell us why you want to work at Bristol Water plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bristol Water plc!
How to prepare for a job interview at Bristol Water plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
