South West Water is seeking a Digital Analytics & UX Lead to own analytics strategy for our customer-facing digital estate. You will leverage data, customer insights and experimentation to create seamless online experiences that boost engagement and satisfaction.
The role covers measurement frameworks, dashboards, and governance across digital platforms, with a focus on improving journeys, adoption of MyAccount and eBilling, and data-driven decision-making across the organisation.
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Digital Analytics & UX Lead Elevate Customer Experience in Exeter employer: Bristol Water plc
As a Customer Leakage Administrator at South West Water, you'll be part of a dynamic team dedicated to delivering exceptional service in the beautiful locations of Cornwall and Exeter. We pride ourselves on fostering a supportive work culture that values collaboration, professional growth, and employee well-being, offering opportunities for training and development to help you thrive in your career. Join us and enjoy the unique advantage of working in a role that not only contributes to the community but also provides a fulfilling and rewarding experience.
