Operation Controller - Ancillary - Avonmouth

Overview

SALARY: £30,802.98 per annum
HOURS: 40 per week, Monday – Friday 07:00-15:30
LOCATION: Avonmouth, Bristol

Operation Controller – Ancillary

About Bristol Waste Company: What we do is important – we\’re here to keep Bristol, and beyond, clean, and safe. We do this for our city\’s residents, workers, visitors, and businesses. Our work helps deliver Bristol\’s sustainability targets in partnership with the council. Bristol Waste\’s commercial operation, where we serve businesses and organisations across the region, is also growing. Our ambition is to provide good quality, value for money services, and we continue to deliver a social value impact worth more than £30 million every year. We want people who share our values and want to work with us to drive our business forward.

Purpose of the role

The Operations Controller will oversee the tracking and communication with recycling and refuse collection crews. The Operations Controller will be responsible for monitoring performance throughout the day to ensure the smooth running and completion of all daily operational work. A key element of the role will be clear communication between the Operational Controller and the Operational Managers of any daily issues, with the aim to resolve them as a team.

Key Responsibilities

• To monitor and support the planning of staffing levels so that adequate cover is always maintained, considering absences and busy periods.
• Allocation of resource and planning for future collections.
• To support managers in ensuring adequate vehicle provision, resolving truck breakdowns and allocation of spares.
• To monitor the service, provide real-time insights to the management team, highlighting areas of concern, and take relevant actions to ensure daily performance completion targets are achieved.
• To deal with day-to-day service enquires and activities as required providing support to the remote operational supervisory team.
• To receive, log and file Driver\’s Hours paperwork and monitor tachograph performance in the management system. Highlighting compliance concerns to managers.
• To work with and engage positively with the immediate team, BWC colleagues, the City Council as well as other partners and community groups.

Qualifications and Skills

• Excellent verbal communication and interpersonal skills. Confident when relaying instructions and when dealing with difficult conversations.
• Good written skills with the ability to compose letters and reports.
• Excellent organisational skills with the ability to work under pressure and meet deadlines.
• Ability to operate and navigate waste management and fleet software systems.
• Ability to work in a large team environment.
• Able to use word processing systems and spreadsheets.

Benefits and Working Arrangements

• Annual leave package of 25 days plus 8 bank holidays.
• Employer contribution of 5% into the company pension scheme.
• Support for Mental Health, including a BUPA Employee Assistance Programme that provides support covering Mental Health, Financial and Family related topics. We also have Mental Health First Aiders across the business.
• Support for your Physical Health with our BUPA Health Cash Plan (we cover the cost of coverage for you), Cycle to Work scheme and an onsite Physiotherapist. All are free for our colleagues.
• Because we value our colleagues, we want to recruit more employees just like them, which is why we have our employee referral scheme.
• Dedicated learning and development team. We take pride in developing our colleagues and some examples of this include our In-House Driver Development Programme and internal promotions. Many of our Senior Leadership Team have developed from Operational roles, such as one of our Contract Managers who started as a Street Cleanser.
• Employee recognition \’Stand Out Award\’ and long service awards. To celebrate our colleagues wherever they are on their journey with us, we recognise and celebrate talent.
• We recognise that everyone is different and strive to create an environment that supports all colleagues through flexible working. We have introduced a hybrid working model where possible and actively encourage part-time working, job sharing and flexibility on hours. If this interests you please do get in touch, and we can start a conversation.

Equal Opportunity and How to Apply

Everyone belongs: At Bristol Waste everyone belongs – we are proud of being a truly inclusive organisation. We give fair and equal consideration to all applications. We encourage and welcome applications from people of all ages, genders ethnicities, nationalities, disabilities, religions or beliefs and of neurodivergence. Important note on applying:

• Please apply as soon as possible and before 23:59 on the closing date. Sometimes we close vacancies early if we receive a high number of quality applications.
• Due to the high volume of interest, we won\’t be able to receive late applications and we are currently unable to respond to all who apply.
• If you haven\’t heard from us within three weeks of the closing date, it unfortunately means you won\’t be invited to interview on this occasion.

Important: If you have any questions about the role, please contact us through the proper channels.