At a Glance
- Tasks: Support commercial operations and provide top-notch customer service to clients.
- Company: Join a leading waste management company with a focus on teamwork and innovation.
- Benefits: Enjoy competitive salary, generous leave, health support, and flexible working options.
- Other info: Opportunities for career growth and personal development await you!
- Why this job: Make a difference in customer relations while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for excellent customer service.
The predicted salary is between 24600 - 31100 £ per year.
SALARY: £28,644 per annum – Maternity Cover (1st November – 31st January 2027)
HOURS: 37.5hrs per week, Monday – Friday, 8am-4pm
LOCATION: Avonmouth, Bristol
Purpose of the role: Responsible for supporting Commercial Collections Operations. To provide a professional front of house service to internal and external BWC customers.
Key Responsibilities:
- To provide office support to the Frontline operational team, including day to day use of Waste Management System covering all aspects of functionality.
- Liaise with Commercial customers on a day-to-day basis via telephone and email in a professional manner.
- Support Supervisor with daily crew debriefs and actively build relationships with all Commercial Stakeholders.
- Maintain and update the Risk Assessment Database for Commercial collections.
- Liaise with Finance to manage customer balances and resolve queries.
- Build relationships and provide Account Management to Waste Broker Partners.
- Act as a point of escalation for service cancellations and promote service retention.
- Oversee daily route sheets for collections ensuring alignment with crew allocations.
- Internally audit new customer services including invoices for accuracy.
- Work with operational staff to ensure RFID overweights are accurately identified and updated on collections software.
- Organise Skip and RORO services with third parties including timely provision of collections data and invoicing of services.
- Manage the monthly Invoicing run ensuring accuracy and meeting deadlines.
- Provide support to the Commercial Contract Manager, proactively resolving crew or vehicle challenges.
- Update daily crew work sheets with ad hoc or additional jobs requested.
- Produce MI KPI reports for customers of all sizes as required.
- Support the annual price increase process.
- Manage the bulk collections process to ensure efficient service and updated collections records are maintained including rebate values.
Essential Requirements for the Role:
- Ability to work independently, using initiative and as part of a team.
- Strong commitment to, and understanding of importance of high-quality customer service and customer care strategies.
- Ability to effectively represent the company and to build relationships with a variety of stakeholders.
- Excellent problem-solving skills that can be applied to differing circumstances.
Our Benefits:
- Employer contribution of up to 5% into the company pension scheme.
- Generous annual leave package with 25 days annual leave plus 8 bank holidays (Depending on contract).
- Support for Mental Health through our BUPA Employee Assistance Programme.
- Support for Physical Health with our BUPA Health Cash Plan, Cycle to Work scheme and an onsite Physiotherapist.
- Employee referral scheme.
- Dedicated learning and development team.
- Employee recognition awards and long service awards.
- Flexible working, including hybrid working model, part-time working, job sharing and flexibility on hours.
If this interests you, please do get in touch, and we can start a conversation.
PLEASE NOTE: we reserve the right to close this role early, should we receive sufficient applications. To discuss this role, your application, or any reasonable adjustments please feel free to contact our People Services team on recruitment@bristolwastecompany.co.uk or by phone on 0117 440 6676. We are an equal opportunity employer and welcome applications from a diverse range of candidates.
Customer Support Executive– Commercial in Bristol employer: Bristol Waste Company
At Bristol Waste Company, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee well-being and development. With generous benefits including a robust pension scheme, mental health support, and a commitment to flexible working arrangements, we empower our Customer Support Executives to thrive in their roles while fostering meaningful relationships with our commercial stakeholders. Our dedication to internal promotions and professional growth ensures that every team member has the opportunity to advance their career within a dynamic and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive– Commercial in Bristol
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills. As a Customer Support Executive, you'll need to engage with various stakeholders. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at StudySmarter!
We think you need these skills to ace Customer Support Executive– Commercial in Bristol
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled queries and built relationships with customers in the past. Use specific examples to show us your problem-solving skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand the role and can relate their experiences directly to what we’re looking for.
Be Professional Yet Personable:While we appreciate professionalism, we also value a friendly approach. Make sure your written communication reflects this balance. Show us your personality while keeping it professional – that’s the sweet spot!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Bristol Waste Company
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Support Executive. Familiarise yourself with the Waste Management System and think about how you can support the operational team effectively.
✨Showcase Your Customer Service Skills
This role is all about high-quality customer service. Prepare examples from your past experiences where you've successfully resolved customer issues or built strong relationships with stakeholders. Be ready to discuss how you would handle specific scenarios.
✨Demonstrate Problem-Solving Abilities
The company values excellent problem-solving skills. Think of situations where you've had to think on your feet or come up with creative solutions. Be prepared to share these examples during your interview to show how you can apply these skills in this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
