CVIT (Cash Collections) Team Leader in Bristol

Overview

SALARY: £34,548.80 per annum

HOURS: 40 hours per week, Monday - Friday

LOCATION: Brunel Lock, Bristol

About Bristol Waste Company

What we do is important – we’re here to keep Bristol, and beyond, clean, and safe. We do this for our city’s residents, workers, visitors, and businesses. Our work helps deliver Bristol’s sustainability targets in partnership with the council. Bristol Waste’s commercial operation, where we serve businesses and organisations across the region, is also growing. Our ambition is to provide good quality, value for money services, and we continue to deliver a social value impact worth more than £30 million every year. We want people who share our values and want to work with us to drive our business forward.

Purpose Of The Role

The CViT Team Leader for Cash Collection will provide overall leadership and operational oversight for both the Collections and Vault functions, working closely with the Senior Vault Officer to ensure secure, compliant, and efficient operations across all service areas. This role is responsible for leading a team of Collection Officers and the Senior Vault Officer to deliver high-quality, reliable, and secure cash collection/delivery and valuables-in-transit (CViT) services in line with Service Level Agreements (SLAs) and regulatory requirements. The position requires strong leadership, excellent organisational skills, and an ability to manage resources effectively across multiple sites and vehicle operations.

Key Responsibilities

• Team Leadership and Management: Manage, motivate, and develop a team of Cash Collection Officers and the Senior Vault Officer ensuring they meet performance expectations and uphold company standards. Conduct regular team briefings, training, and performance reviews to drive accountability, engagement, and improvement. Address staffing issues promptly, including managing absences, ensuring adequate cover, and handling any performance concerns.
• Client Relationship Management: Act as the key point of contact for clients, maintaining strong relationships to ensure satisfaction with the cash collection/delivery service. Respond proactively to client queries, concerns, or service requests, and escalate any major issues to senior management. Monitor client requirements to ensure the service is aligned with contracts, expectations and SLAs.
• Audit and Regulatory Compliance: Ensure all cash collection and vault processes comply with internal and external regulatory requirements, including BS7858 vetting and security protocols. Conduct regular audits of vehicles, cash handling, the vault and team operations to ensure compliance and identify areas for improvement. Maintain accurate records of collections, discrepancies, and audits to support transparency and accountability.
• Operational Efficiency and Productivity: Implement processes to improve the efficiency and productivity of the cash collection and vault operation, ensuring daily schedules and routes are optimised. Monitor performance metrics, ensuring the team meets or exceeds SLAs, productivity targets, and accuracy requirements. Identify and implement improvements to workflows, resource allocation, and systems to enhance operational delivery.
• Service Level Agreements (SLAs): Take full ownership of meeting agreed SLAs for cash collections, ensuring clients receive a consistent, reliable, and timely service. Address any service delays or failures, conducting root cause analysis and implementing corrective actions to prevent recurrence.
• Vehicle Management: Ensure the cash collection fleet is maintained to a high standard, working with the fleet department to schedule servicing, inspections, and repairs. Monitor vehicle usage, charging rate, and safety checks to maintain operational efficiency and compliance with health and safety regulations. Address any vehicle-related incidents or concerns promptly, reporting issues to senior management as necessary.
• Collaboration with Senior Management: Work closely with senior management to align operational goals with company strategy and objectives. Provide regular reports on team performance, SLA adherence, and any issues impacting operations. Contribute to planning and decision-making, providing insight and recommendations to improve operations.

Essential Requirements For The Role

• Proven experience in a leadership role within a Security, Cash in Transit, or similar secure logistics environment.
• Strong team management skills with a proven ability to motivate, develop, and lead teams effectively.
• Excellent client relationship management skills with the ability to build trust and address client concerns proactively.
• Experience in managing compliance with audit and regulatory requirements within the security or logistics industry.
• A focus on achieving efficiency, productivity, and operational targets.
• Solid understanding of vehicle management and operational logistics.
• Strong problem-solving and decision-making abilities, with the ability to work under pressure.
• Effective communication and organisational skills to coordinate across teams.

Our Benefits

• Annual leave package of 25 days plus 8 bank holidays.
• Employer contribution of 5% into the company pension scheme.
• Support for Mental Health, including a BUPA Employee Assistance Programme that provides support covering Mental Health, Financial and Family related topics.
• Support for your Physical Health with our BUPA Health Cash Plan, Cycle to Work scheme and an onsite Physiotherapist.
• Dedicated learning and development team.
• Employee recognition ‘Stand Out Award’ and long service awards.
• Flexible working options including hybrid working model.
• Free access to our Reward Gateway discount scheme.

Everyone Belongs

At Bristol Waste everyone belongs – we are proud of being a truly inclusive organisation. We give fair and equal consideration to all applications. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, religions or beliefs and of neuro divergence.

Important Note On Applying

Please apply as soon as possible and before 23:59 on the closing date. Sometimes we close vacancies early if we receive a high number of quality applications. Due to the high volume of interest, we won’t be able to receive late applications and we are currently unable to respond to all who apply. If you haven’t heard from us within three weeks of the closing date, it unfortunately means you won’t be invited to interview on this occasion.

Contact Us

Please contact our People Services team to discuss this role, your application, or any reasonable adjustments and support in applying for this position: recruitment@bristolwastecompany.co.uk 0117 440 6676

Thank you for your interest in joining Bristol Waste Company.