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For Companies At a Glance
- Tasks: Join our Supporter Care Team to thank new donors and gather feedback through friendly phone calls.
- Company: We're a dedicated fundraising team focused on making every supporter feel valued and appreciated.
- Benefits: Enjoy flexible remote work options, comprehensive training, and support from a friendly team.
- Why this job: Make a real impact by connecting with supporters and enhancing their experience with our organisation.
- Qualifications: Empathy, good communication skills, and a willingness to learn are essential; no prior experience needed.
- Other info: Commit to at least one call per month; we can work around your schedule!
The fundraising team works hard to ensure each supporter is thanked and feels valued, and we now have a dedicated Supporter Care Team to manage this. We are hoping to improve this care even further.
What you will be doing
You will be helping the new Supporter Care Team trial a thanking initiative by calling every new St Peter's supporter each month. We would like to call each new donor every month to thank them personally, find out more about them, and support any future fundraising, volunteering, or event participation they may be interested in.
Initially, we would like the trial to discover:
- how long each call would take
- how many calls one individual could get through in a day, to understand volunteer/staff capacity
- how these calls were received by supporters and what, if any, actions flow from them
Skills, experience, and qualities needed
- Empathetic, outgoing, and approachable, with a confident telephone manner
- A good listener and communicator
- Open to learning and developing new skills
- Prepared to work alone and as part of a team
- Comfortable with Microsoft Word, Excel, and Outlook
Where and when
You can carry out the role remotely or come into the office, or a bit of both! The Fundraising Office is based in Long Ashton, just south-west of Bristol. There is parking on-site and good bus links. We welcome any amount of time you can give us but are looking for someone who can commit a consistent amount of time each week or month. We can work with you on what time you can spare and fit volunteering around your existing commitments.
Support offered
You will receive regular supervision, guidance, and feedback from the Supporter Care Team Lead and Individual Giving Manager. You'll be working within the wider, friendly fundraising team, and there is always someone around to ask for help.
Training
You will undergo a comprehensive training and induction process that will familiarize you with all aspects of your role.
What to do if you’re interested
Complete our short online application form on our website or apply via the Bristol SU system, and the team will get back to you to chat through more details. They will be excited to meet you and get you booked in for a taster session. If you would like to talk to the volunteer manager, please email.
Supporter Care Volunteer employer: Bristol SU Group
Contact Detail:
Bristol SU Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Care Volunteer
✨Tip Number 1
Show your enthusiasm for the role by researching St Peter's and their fundraising initiatives. Understanding their mission will help you connect with supporters during calls and demonstrate your commitment to their cause.
✨Tip Number 2
Practice your telephone communication skills with friends or family. Being confident and approachable on the phone is crucial, so rehearsing common scenarios can help you feel more prepared when speaking with new supporters.
✨Tip Number 3
Familiarise yourself with Microsoft Word, Excel, and Outlook if you're not already comfortable. These tools will be essential for managing your calls and keeping track of supporter interactions, so a little practice can go a long way.
✨Tip Number 4
Be ready to share your own experiences and motivations for volunteering. Supporters appreciate personal stories, and sharing yours can help build rapport and encourage them to engage further with the organisation.
We think you need these skills to ace Supporter Care Volunteer
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what the Supporter Care Volunteer position entails. Highlight key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the role. Emphasise your communication skills, empathy, and any previous volunteer work or customer service experience.
Craft a Personal Statement: Write a personal statement that showcases your passion for supporting others and your commitment to the role. Mention why you want to volunteer with the Supporter Care Team and how you can contribute to their mission.
Complete the Online Application: Fill out the online application form on our website thoroughly. Ensure all information is accurate and complete, and don’t forget to express your enthusiasm for the role in any open text fields.
How to prepare for a job interview at Bristol SU Group
✨Show Your Empathy
As a Supporter Care Volunteer, empathy is key. During the interview, share examples of how you've shown understanding and compassion in previous roles or situations. This will demonstrate your ability to connect with supporters on a personal level.
✨Practice Your Telephone Skills
Since the role involves making calls, it's important to convey confidence over the phone. Practise speaking clearly and warmly. You might even want to do a mock call with a friend to get comfortable with the format and flow of conversation.
✨Be Prepared to Discuss Your Availability
The organisation values commitment, so be ready to discuss how much time you can realistically dedicate each month. Highlight your flexibility and willingness to adapt your schedule to meet their needs.
✨Ask Insightful Questions
At the end of the interview, show your interest by asking thoughtful questions about the Supporter Care Team's goals or the training process. This not only demonstrates your enthusiasm but also helps you gauge if the role is the right fit for you.
