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- Tasks: Support reception and office administration while helping vulnerable clients.
- Company: Brigstowe, a charity dedicated to supporting those living with HIV.
- Benefits: Gain valuable experience in a rewarding charity environment with ongoing training.
- Other info: Flexible hours, minimum six-month commitment, and a supportive team atmosphere.
- Why this job: Make a real difference in the community while developing your administrative skills.
- Qualifications: Some administrative experience and comfort with IT, especially Microsoft Office.
Brigstowe is seeking a Volunteer Administrator to support our reception and office administration on Tuesdays and/or Thursdays.
Hours: flexible, ranging from one half-day to two full days per week, to be worked on Tuesdays and/or Thursdays.
The role will include:
- Front-of-house reception duties, which involves welcoming our clients and showing them to meetings with staff (we work with vulnerable people who are sometimes destitute or in crisis, but you will be supported with this).
- Answering phone calls and transferring calls to colleagues, and sometimes taking difficult calls or new client referrals.
- Making phone calls to clients to gather their feedback on our services.
- General office administration, including data entry and record-keeping.
- Admin for our peer support group – calling members of the group, recording attendance and client feedback, and helping to organise events throughout the year.
You will be supervised and supported by Brigstowe’s full-time Executive Assistant. Full induction will be provided, along with ongoing training opportunities. In return, we require a minimum commitment of six months.
About us: For 30 years, Brigstowe has been a lifeline for people living with HIV, especially those facing barriers: refugees, asylum seekers, LGBTQ+ communities, as well as people with no safe place to disclose. We’ve mentored hundreds, advised thousands, and supported hundreds more who have struggled with life, and we’ve trained hundreds of public-facing professionals.
We support anyone living with or affected by HIV in Bristol and the surrounding areas through a comprehensive and holistic range of services, including advice and support, peer support groups and peer mentoring. We also provide sexual health promotion and outreach services.
We pride ourselves on treating our clients with respect and dignity, with the highest regard for confidentiality. We work hard to ensure that our award-winning services are accessible, person-centred, non-judgmental, professional and of a high quality.
About you: You are an enthusiastic team player who enjoys keeping things running smoothly behind the scenes so that the support staff can focus on their clients. You enjoy supporting people from all backgrounds, and you will be using your skills to directly support vulnerable people in the community.
The role would suit someone with some administrative experience who is comfortable with IT and Microsoft Office programmes (mainly Excel and Word). You will be working in the office alongside our committed and supportive staff team, gaining experience in a rewarding charity setting.
Commitment: We ask for a minimum commitment of six months.
Closing date: Midday on Tuesday 5th May 2026.
Interview date: Monday 11th May 2026 at The Old Co-op, Ground Floor, 40-42 Chelsea Road, Bristol, BS5 6AF.
If you would like more information on this role, or if you would like to have a discussion with us about anything else, please don’t hesitate to get in touch with Lou Young, Executive Assistant, or Gary Regis, Office and Finance Manager.
Brigstowe is committed to reducing inequity, valuing diversity and enabling inclusion. We welcome applicants with the appropriate skills from any background or identity, or those identifying as having a disability. We seek a diverse workforce which is representative of the clients we serve, and we strongly encourage applications from people of African or Caribbean heritage, as they are currently underrepresented amongst our staff and volunteers. We also encourage applications from people living with HIV or other long-term health conditions. Please note that there is no need for you to disclose any of these details in your application unless you would like to do so.
Brigstowe is recruiting a Volunteer Administrator in Bristol employer: Bristol SU Group
Contact Detail:
Bristol SU Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brigstowe is recruiting a Volunteer Administrator in Bristol
✨Tip Number 1
Get to know Brigstowe! Familiarise yourself with our mission and values. When you understand what we stand for, you can tailor your approach during interviews and conversations, showing us that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former volunteers and staff at Brigstowe. They can give you insider tips on what we’re looking for and how to shine in your role. Plus, it’s a great way to show your enthusiasm!
✨Tip Number 3
Practice makes perfect! Prepare for potential interview questions by role-playing with a friend or family member. Focus on scenarios related to reception duties and handling sensitive situations, so you feel confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to Lou or Gary. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a nice touch that reflects our values of respect and dignity.
We think you need these skills to ace Brigstowe is recruiting a Volunteer Administrator in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Volunteer Administrator. We want to see how you can support our mission at Brigstowe, so don’t hold back on showcasing your relevant experience!
Show Your Enthusiasm: Let your passion for helping vulnerable people shine through in your application. We love seeing candidates who are genuinely excited about making a difference in the community, so share why this role speaks to you!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and your key points stand out. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bristol SU Group
✨Know the Organisation
Before your interview, take some time to research Brigstowe and its mission. Understanding their work with vulnerable communities will help you connect your skills and experiences to their needs, showing that you're genuinely interested in the role.
✨Prepare for Front-of-House Scenarios
Since you'll be handling front-of-house duties, think about how you'd welcome clients and manage difficult calls. Practise responses to potential scenarios, like dealing with distressed individuals, to demonstrate your empathy and problem-solving skills during the interview.
✨Showcase Your Administrative Skills
Be ready to discuss your previous administrative experience, especially with IT and Microsoft Office. Bring examples of how you've successfully managed data entry or record-keeping tasks, as this will highlight your capability to handle the responsibilities of the role.
✨Express Your Commitment
Brigstowe is looking for a minimum commitment of six months, so make sure to express your enthusiasm for the role and your willingness to contribute long-term. This shows that you're serious about making a difference and are ready to support their mission.