At a Glance
- Tasks: Deliver exceptional customer service and manage retail operations at Ashton Gate Stadium.
- Company: Join a vibrant sports and entertainment business with a passion for community engagement.
- Benefits: Competitive pay, flexible hours, and full training provided.
- Other info: Flexible shifts including evenings and weekends, perfect for students!
- Why this job: Be part of an exciting team enhancing the supporter experience on match days.
- Qualifications: Friendly, reliable, and passionate about customer service; previous experience is a bonus.
The predicted salary is between 15813 - 15813 £ per year.
Ashton Gate Stadium is a unique sports and entertainment business with the core aim of providing integral support services to ensure the sustainability of Stephen Lansdown’s sporting group of companies which includes Bristol Sport, Bristol City, Bristol Bears, Bristol Flyers Basketball and each of their respective community charities.
JOB PURPOSE
As a Retail Executive you will play an essential role in providing an exceptional shopping experience for our supporters, whether they are purchasing the latest replica kit, matchday merchandise, or collecting online orders.
This role goes beyond retail – it’s about contributing to the overall supporter experience.
KEY RESPONSIBILITIES (KPIs)
- Customer Service
- Deliver exceptional customer service by greeting customers warmly, assisting with their enquiries, and ensuring a positive shopping experience.
- Identify opportunities to upsell products by highlighting promotions and making tailored recommendations to meet customers’ needs.
- Willingness to stay informed about the club, including recent results and news, in order to engage confidently with supporters and enhance their experience.
- Process transactions efficiently and accurately through card and digital payments, adhering to all transaction handling procedures.
- Handle exchanges, refunds, and customer queries in line with store policies.
- Contribute to leading and role modeling casual team to deliver required standards and training.
- Merchandising and Store Presentation
- Stay on top of store replenishment, ensuring shelves and displays are well-stocked and presentable, maintaining optimal product availability throughout the day.
- Maintain high store standards by keeping both the shop floor and stockroom organized, clean, and free of clutter.
- Stockroom Operations & Inventory Management
- Receive, unpack, process and organise incoming stock in a timely manner, ensuring items are accurately checked, recorded, and stored in the correct location.
- Organise and label stock, ensuring efficient use of space and quick identification of products.
- Manage stock movement between the stockroom and retail floor, ensuring smooth distribution for store displays and online orders.
- Monitor stock levels and assist with periodic stock checks, ensuring the inventory system is updated and discrepancies are flagged promptly.
- Rotate stock regularly, especially on matchdays and when new product ranges are launched.
- Maintain a clean, safe, and organised stockroom, adhering to health and safety procedures to avoid accidents or product damage.
- Participate in stock counts and bi-annual stock takes, ensuring accuracy and completeness.
- Ensure stock is handled safely, using appropriate lifting techniques and equipment (e. g., trolleys, manual handling).
- Report any stock discrepancies, damaged items, or operational issues to the Assistant Store Manager or Instore and Online Retail Manager.
- Online Order Fulfilment
- Accurately pick, pack, and prepare products for online orders placed through the e Commerce platform.
- Ensure all orders are fulfilled in a timely manner, with correct products, sizes, and quantities dispatched to customers.
- Monitor stock levels for online orders and inform the team if stock is running low or issues arise.
- Other
- Take responsibility for opening and closing the store when required, ensuring all security procedures are followed.
- KEY RELATIONSHIPS
- Instore and Online Retail Manager
- Assistant Store Manager
- Stockroom Assistant
- Other Retail Assistants both permanent and casual
Essential
- Friendly, confident, and customer-focused.
- Reliable team player with a flexible and positive attitude (especially around matchdays, evenings, weekends)
- Strong communication and interpersonal skills
- Friendly, approachable, and passionate about customer service
- Good communication skills and a team-player mindset
Desirable
- Passionate about sport and proud to represent our group of clubs is a plus.
- Previous retail or customer-facing experience is a plus, but not essential — full training will be provided.
- Equal Opportunities
We are committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no employee receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.
Safeguarding
Ashton Gate Ltd is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment.
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Retail Executive (part-time) employer: Bristol Sport
Bristol City Football Club is an exceptional employer, offering a vibrant work culture that thrives on collaboration and innovation. Located at the Robins High Performance Centre, employees benefit from a dynamic environment focused on professional growth and development, with opportunities to engage in meaningful marketing initiatives that directly impact the club's journey towards Premier League success. Join us to be part of a passionate team dedicated to elevating both the club and the city of Bristol.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Executive (part-time)
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Bristol Sport, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Executive (part-time)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Bristol Sport that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Bristol Sport will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Bristol Sport and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Bristol Sport
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Bristol Sport, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Bristol Sport!
