At a Glance
- Tasks: Ensure a safe and welcoming environment for players and guests at Bristol City FC.
- Company: Join the respected Bristol City Football Club, aiming for Premier League readiness.
- Benefits: Flexible shifts, competitive pay, training, and a friendly work atmosphere.
- Other info: Casual role with regular matchday work; perfect for students seeking flexible hours.
- Why this job: Be part of a professional team in a unique sporting environment.
- Qualifications: Strong communication skills and a reliable work ethic; experience is a plus but not required.
The predicted salary is between 12 - 15 £ per hour.
LOCATION: Robins High Performance Centre
CONTRACT: Casual
Club vision: to play football at the highest level. Bristol City is a widely respected institution within English football, defined by its stability, rich heritage, and a proven track record of elite player development. Looking ahead, we aren't simply aiming for a place in the top flight; we are committed to being "Premier League Ready" in every sense. This means building the sporting, commercial and operational foundations necessary to compete at the highest level and sustain that status over the long term.
Job mission: to maintain a safe, secure, and welcoming environment for players, staff, visitors, and guests attending the training ground. You will represent our organisation with professionalism while ensuring all visitors have a positive experience.
Are you professional, reliable, and passionate about delivering excellent customer service? We are looking for Stewarding Staff on a casual basis to support regular matchday operations at Bristol City FC's Training Ground. This is a flexible role, ideal for individuals seeking regular event and matchday related work without the commitment of contracted hours. Various shifts available, must be willing to cover weekday evenings and weekends.
Key Responsibilities
- Greeting and directing players, staff, visitors and guests
- Monitoring access points and checking accreditation where required
- Providing excellent customer service and assistance
- Assisting with vehicle and pedestrian movement around the site
- Maintaining a visible presence throughout the training ground
- Reporting incidents, hazards or suspicious activity promptly
- Supporting emergency procedures when required
- Ensuring all health, safety and security procedures are followed
What We're Looking For
- Excellent communication and interpersonal skills
- A professional and approachable manner
- Reliability, punctuality and a strong work ethic
- Ability to remain calm and confident under pressure
- Flexible availability, including evenings, weekends and occasional bank holidays
- Previous stewarding, customer service or security experience is desirable but not essential, as full training will be provided
What we will provide
- Flexible, casual work - but regular shifts available!
- Competitive hourly pay
- Shifts available throughout the football season and at club events
- Training and ongoing support
- A friendly and professional working environment
- DBS Check required
If you're looking for flexible work in a unique sporting environment and enjoy working as part of a professional team, we'd love to hear from you.
How to Apply
To apply for this role, please complete the online form on our Bristol Sport Careers page or email your CV and a cover letter to . Closing date for receipt of applications: Midday on 7th August 2026.
Due to the high volume of applicants we receive, if you have not been contacted one month after applying, please assume your application has been unsuccessful. We reserve the right to bring forward the closing date of any of our job vacancies if we receive a suitable number of quality applications from which to make a shortlist or appoint a suitable candidate. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.
Safeguarding Statement: Bristol City Football Club is committed to safeguarding the welfare of children, young people and vulnerable adults and expects all staff and volunteers to endorse this commitment. Note: Due to the nature of the role, any job offer is dependent on a DBS check. All information will be kept by the Safeguarding Officer in strictest confidence.
Equality Statement: The successful candidate must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relationships between all internal and external stakeholders.
RHPC Stewards in Bristol employer: Bristol Sport
Bristol City Football Club is an exceptional employer, offering a vibrant work culture that thrives on collaboration and innovation. Located at the Robins High Performance Centre, employees benefit from a dynamic environment focused on professional growth and development, with opportunities to engage in meaningful marketing initiatives that directly impact the club's journey towards Premier League success. Join us to be part of a passionate team dedicated to elevating both the club and the city of Bristol.
StudySmarter Expert Advice🤫
We think this is how you could land RHPC Stewards in Bristol
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Bristol Sport and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Bristol Sport and let us see your personality shine through!
We think you need these skills to ace RHPC Stewards in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Bristol Sport.
Get Familiar with Our Brand:Before applying, take some time to learn about Bristol Sport and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Bristol Sport
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Bristol Sport.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Bristol Sport will surely appreciate.
