At a Glance
- Tasks: Ensure a safe and welcoming environment for players and guests at Bristol City FC.
- Company: Join the respected Bristol City Football Club, aiming for Premier League success.
- Benefits: Flexible casual work with competitive pay and ongoing training support.
- Other info: Shifts available throughout the season, perfect for students seeking flexible work.
- Why this job: Be part of a professional team in a unique sporting environment.
- Qualifications: Strong communication skills and a reliable work ethic; experience is a plus but not essential.
The predicted salary is between 11.7 - 14.3 £ per hour.
LOCATION: Robins High Performance Centre
CONTRACT: Casual
Club vision: to play football at the highest level. Bristol City is a widely respected institution within English football, defined by its stability, rich heritage, and a proven track record of elite player development. Looking ahead, we aren’t simply aiming for a place in the top flight; we are committed to being “Premier League Ready” in every sense. This means building the sporting, commercial and operational foundations necessary to compete at the highest level and sustain that status over the long term.
Job mission: to maintain a safe, secure, and welcoming environment for players, staff, visitors, and guests attending the training ground. You will represent our organisation with professionalism while ensuring all visitors have a positive experience.
Are you professional, reliable, and passionate about delivering excellent customer service? We are looking for Stewarding Staff on a casual basis to support regular matchday operations at Bristol City FC’s Training Ground. This is a flexible role, ideal for individuals seeking regular event and matchday‑related work without the commitment of contracted hours. Various shifts available, must be willing to cover weekday evenings and weekends.
Key Responsibilities
- Greeting and directing players, staff, visitors and guests
- Monitoring access points and checking accreditation where required
- Providing excellent customer service and assistance
- Assisting with vehicle and pedestrian movement around the site
- Maintaining a visible presence throughout the training ground
- Reporting incidents, hazards or suspicious activity promptly
- Supporting emergency procedures when required
- Ensuring all health, safety and security procedures are followed
What We’re Looking For
- Excellent communication and interpersonal skills
- A professional and approachable manner
- Reliability, punctuality and a strong work ethic
- Ability to remain calm and confident under pressure
- Flexible availability, including evenings, weekends and occasional bank holidays
- Previous stewarding, customer service or security experience is desirable but not essential, as full training will be provided
What we will provide
- Flexible, casual work – but regular shifts available!
- Competitive hourly pay
- Shifts available throughout the football season and at club events
- Training and ongoing support
- A friendly and professional working environment
- DBS Check required
If you’re looking for flexible work in a unique sporting environment and enjoy working as part of a professional team, we’d love to hear from you.
How to Apply
To apply for this role, please complete the online form on our Bristol Sport Careers page or email your CV and a cover letter to careers@bcfc.co.uk. Closing date for receipt of applications: Midday on 7th August 2026.
Due to the high volume of applicants we receive, if you have not been contacted one month after applying, please assume your application has been unsuccessful. We reserve the right to bring forward the closing date of any of our job vacancies if we receive a suitable number of quality applications from which to make a shortlist or appoint a suitable candidate. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.
Safeguarding Statement: Bristol City Football Club is committed to safeguarding the welfare of children, young people and vulnerable adults and expects all staff and volunteers to endorse this commitment. Note: Due to the nature of the role, any job offer is dependent on a DBS check. All information will be kept by the Safeguarding Officer in strictest confidence.
Equality Statement: The successful candidate must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relationships between all internal and external stakeholders.
RHPC Stewards in Bristol employer: Bristol Sport
Join a vibrant community sport organisation in Bristol that prioritises inclusivity and personal growth. We offer flexible working hours, a supportive work culture, and opportunities for professional development, making it an ideal environment for those passionate about youth and education in sports. Our commitment to fostering relationships within the community ensures that every team member plays a vital role in shaping positive experiences for participants.
StudySmarter Expert Advice🤫
We think this is how you could land RHPC Stewards in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bristol Sport. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bristol Sport before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace RHPC Stewards in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bristol Sport:Your cover letter is your chance to shine! Tell us why you want to work at Bristol Sport specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bristol Sport!
How to prepare for a job interview at Bristol Sport
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
